Job Code: Site Manager-180034393
Location: Greater St. Louis Area
Responsible for :
Leading the review and collection of all past due accounts to achieve target delinquency goals with lowest possible loss ratios and minimal risks.
Delinquency levels are Pre-charge off through internal recovery.
Ensures compliance with applicable internal policies/procedures and regulatory requirements.
Responsible for evaluating employee performance and making salary recommendations, performing all aspects of the staffing process including interviewing, and hiring staff to ensure appropriate hiring practices and maintain staffing levels, staff training, and providing work direction.
Partners with multiple levels throughout the organization including interacting and serving as a strategic partner with other divisions of U.S. Bank.
Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Required Knowledge, Skills:
- Bachelor's degree, or equivalent work experience
- 10 or more years of operations experience in the financial services industry
- Five or more years of supervisory/management experience
- Superior knowledge of operation functions, systems, policies and procedures for the assigned area
- In-depth understanding and practical application of applicable laws and regulations
- Excellent organizational, managerial and project management skills
- Well-developed customer relations skills
- Excellent interpersonal, verbal and written communication skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Thorough knowledge of banking operations and human resources
Primary Location Missouri-MO-Saint Louis
Shift 1st - Daytime
Travel Yes, 5 % of the Time
Average Hours Per Week 40
Location: Dallas, TX
Job Summary: As a key member of the Executive Management team, the Chief Financial Officer (CFO) will report to the CEO and assume a strategic role in the overall management of the company. The CFO will have primary day-to-day responsibility for planning, implementing, managing and controlling all financial-related activities of the company. This will include direct responsibility for accounting, finance, forecasting and strategic planning, in accordance with generally accepted accounting principles and in accordance with financial management techniques and practices appropriate within the industries.
Plan, develop, organize, implement, direct and evaluate the Company’s fiscal function and performance.
Participate in the development of the Company’s plans and programs as a strategic partner.
Provide timely and accurate analysis of budgets, financial reports and financial trends.
Address and evaluate financial performance of the Company with regard to long-term operational goals, budgets, and forecasts.
Identify, acquire and implement systems and software to provide critical financial and operational information.
Provide strategic financial input and leadership on decision making issues affecting the company; i.e., evaluation of potential alliances, acquisitions and/or mergers, financing facilities, and investments.
Manage the capital request and budgeting processes; create and establish yearly financial objectives that align with the Company’s plan for growth and expansion.
Oversee the month-end close process, and preparation of monthly, quarterly and annual financial statements.
Establish credibility throughout the organization and with the Board, CEO and Executive Leadership Team as an effective developer of solutions to business challenges.
Select and engage consultants, auditors and investors.
Optimize the handling of bank and deposit relationships and initiate appropriate strategies to enhance cash position.
Develop a reliable cash flow projection process and reporting mechanism that includes minimum cash threshold to meet operating needs.
Partner with EVP Treasury to ensure accurate and timely completion of monthly financing facility servicer reports.
Perform other duties as may be assigned.
Required Knowledge, Skills:
Ability to work in a fast-paced environment and multi-task with regard to competing priorities.
Excellent analytical and organizational skills, with ability to communicate clearly.
Advanced Excel and other Microsoft Office suites skills.
Excellent relationship management skills across all of levels of staff.
Communication: Communicate well verbally and in writing with co-workers and external parties as liaison between Company’s internal departments to ensure cohesive business flow.
Problem solving and creative skills: Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
Integrity: High level of integrity and dependability with a strong sense of urgency and results-orientation.
Experience and Education:
Master’s Degree in Accounting or Finance.
10+ years in progressively responsible financial leadership roles, in auto finance, financial services, and/or mortgage industries.
Leadership and personnel development skills and the ability to present at a high level.
Advance knowledge of generally accepted accounting principles, general ledger, and financial accounting systems.
Ability to prioritize for self and others, strong multi-tasking, and organizational skills.
Ability to define problems and organize efficient solutions, analyze data, and draw valid conclusions.
Strong analytical and detail-oriented with strong organizational skills.
Ability to pay close attention to detail, work independently.
Ability to maintain confidentiality.
Location: Escondido, CA
The Relationship Manager (RM) reports to the Director of Client Services where the incumbent will focus primarily on nurturing and preserving relationships with our clients who are in the distressed debt vertical of the financial services industry. This position is highly visible, at senior leadership levels, up to and including C-suite, and is the external face of the organization to our clients.
• Organization and Prioritization
o Must be effortlessly organized and simultaneously juggle several high priority, high stakes tasks
o Understand and prioritize client processes, requests, and changes.
o Welcome ambiguity and problem solve critical assignments.
o Proactively communicate in order to mitigate unnecessary requests and follow-up
o Timely and effectively communicate impact of changes.
o Responsible for strategically prioritizing and planning key business strategies within the organization
o Responsible for improvements/enhancements/implementation of internal process changes necessary to remain abreast of all client requirements; ensure communication of such to our clients to include timely and concise communication of needed data and progress updates as required
o Meet ALL client Service Level Agreements (SLA’s) through a Point of Distribution network of subject matter experts with the aid of workflow management tools
o Primary resource for insight into the overall health of the client relationships, with the ultimate goal of achieving and maintaining preferred client status
o Investigate and resolve significant client concerns
o Plan long-term and short term business objectives
o Works under general supervision from Director and clients in order to prioritize client processes, requests and changes critical to the business
o Identifies inefficiencies and creates company processes to address
• Cross-functional Communication
o Participate in performance related discussions with clients
o Serve as an escalation point for both the Client and the Business
o Obtain buy-in and have the ability to influence to achieve shared goals
o Impose managerial courage through the escalation framework
o Drive key client process changes within the organization and remain dedicated to achieving results throughout all phases of implementation
o Build relationships at all levels of the organization and serve as the spokesperson for the Client and the Business.
• Change Champion
o Act as a change agent for internal processes
o Serve as a spokesperson in two-way communication
o Promote Customer Relationship Management system (CRM) workflow technology to streamline processes in an effort to build a scalable, enterprise wide, infrastructure
o Responsible for cross functionally communicating updates and results
o Formulates, affects, interprets, implements policies and company best practices
Required Knowledge, Skills:
Technical and/or Functional Skills
o 3-5 years in a project, process, or program management role
o Proven track record of success for managing multiple projects with competing priority levels
o Business to Business (B2B) customer service
o Skilled in MS Office
o Experience with Salesforce, specifically building case management functionality and dashboard reporting
o Financial services experience in the distressed debt vertical
• Bachelor’s Degree
• Excellent communication (verbal & written) and customer support skills
• Strong interpersonal skills at all levels of management; excellent teamwork skills
• Ability to work independently or as part of a cross functional team
• Ability to work under pressure and time constraints
• Project management designation a plus
Reasonable accommodations may be provided by ARS National Services to enable individuals with disabilities to perform essential functions, as defined per Company policy.
Phone: (800) 665- 3140