Credit and Collection News : A Division of Elsos



Strategies, Tools and Tactics for Multichannel e-Collections


Debt Collections Workshop




Credit & Collection News & Arial International 


Strategies, Tools and Tactics for Multichannel e-Collections

Utilizing "Netiquette" to Optimize Recoveries


What you will take away:

·         Improve contact rates via mobile communication channels: SMS, e-Mail, Internet, Social Media, etc.

·         Ensure your content and treatment strategies meet FDCPA and FTC compliance requirements.

·         Optimize self-service, IVR and Web portal channels.

·         Define your company's "Netiquette:" business rules for e-Collections.

·         Discover emerging interaction trends in Collections: Virtual Agents, Chat, Webcam, Apps and more.



Coming soon to a location near you!


Chicago, IL - April 22-23

Workshop format: Case studies, Best Practice presentations, group roundtables

and interactive peer discussions. 


Who should attend: Collection Managers, Operation Managers, Contact Center Managers and Collection Attorneys




Astrid RialAstrid Rial, President & Founder of Arial International


This workshop is facilitated by Astrid Rial, President and Founder of Arial International, a global multicultural, multilingual consulting, training and services firm specializing in consumer collections. Astrid, a 30-year veteran of the financial services industry, is an internationally sought-after speaker and instructor who has spoken on TV and radio and lectured at universities worldwide. She is the best-selling author by of Best Practice in Consumer Collections written in English and Spanish and sponsored by Visa International.







Day 1


1. Debtor contact challenges

2. The five paradigms of multichannel collections

3. Compliance: FDCPA & FTC

4. The multichannel technology toolbox

5. Mobile communication: SMS and e-Mail

6. Self-service collections strategies and tools

7. IVR optimization

8. Web portals


Day 2 (1/2 Day)


1. Defining Netiquette business rules

2. Multichannel campaign strategies

3. Managing multichannel customer responses

4. High impact message content

5. Emerging trends  




Cost $1,195 per person including lunch on the first day.   Very limited space - Contact us today to reserve your place:


Email: sales@elsos


Phone: 760-438-1741

Click here to E-mail


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