What you will take away:
Improve contact rates via mobile
communication channels: SMS, e-Mail, Internet, Social Media, etc.
Ensure your content and treatment
strategies meet FDCPA and FTC compliance requirements.
Optimize self-service, IVR and Web portal
Define your company's
"Netiquette:" business rules for e-Collections.
Discover emerging interaction trends in
Collections: Virtual Agents, Chat, Webcam, Apps and more.
Coming soon to a location
IL - April 22-23
Case studies, Best Practice presentations, group roundtables
and interactive peer discussions.
Who should attend: Collection
Managers, Operation Managers, Contact Center Managers and Collection