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What you will learn:

1. Understand Best Practices in consumer collections utilized by world class organizations to improve recoveries, reduce write-off and increase collection effectiveness, productivity and customer satisfaction.
   

2. Learn practical tips for improving your in-house and external collection results by refining collection strategies, optimizing the use of technology, implementing effective metrics, processes and practices and improving the performance of your collection teams.

3. Drill down on topics pertinent to today's collection environment including subprime collection techniques, multichannel contact tools, outsourcing, multilingual collections and debt sales.

4. Workshop participants will have the opportunity to exchange business practices and ideas and share knowledge and experiences.