CBE's Mike Frost to Serve on FTC Panel
Panel to Discuss State of Debt Collection and Regulations
CEDAR FALLS, Iowa – April 3, 2014– CBE Companies, a global business process outsourcing (BPO) company, announced today that it has acquired all of the assets of Nelson, Watson & Associates as of April 1.
September 28, 2015 – The Federal Trade Commission will include members of the debt collection community in addition to regulators in its Debt Collection Dialogue Sept. 29 in Dallas, Texas.
Michael L. Frost, CBE Companies Chief Compliance, Sales Officer and General Counsel, will serve on a panel discussing credit and collection issues.
This event marks the second of three dialogues scheduled by the FTC. The first event took place in June in Buffalo, N.Y., and included only representatives from the Consumer Financial Protection Bureau, the FTC and New York state. At the Dallas dialogue, the FTC invited leaders from the collection industry to serve on panels discussing the current state of regulation issues. Frost will be joined by industry colleagues Patricia Baxter, General Counsel at Recovery Management Systems, and Röbert Foehl, Vice President and General Counsel at ACA International.
Frost has been a leader in the collection industry, frequently delivering presentations on compliance issues at industry events across the nation. In 2011 and 2012, Frost was named among the Top 25 Most Influential Collection Professionals by Collection Advisor. In 2014 he was named to the Who’s Who in Collections by the same magazine. Frost is a member of the ACA International Board of Directors and was awarded the 2014 Members’ Attorney Program designation.
The event begins at 1:30 p.m. at Southern Methodist University’s Dedman School of Law. The event was moved to this larger venue after pre-registration quickly filled at a smaller facility. Pre-registration has also closed for the Sept. 29 event, but the FTC plans to admit people on a first-come, first-served basis at the event.
In addition to the industry representatives, government officials on the panels include: Christopher Koegel, Assistant Director of the FTC Division of Financial Practices; Gregory Nodler, Senior Counsel for Enforcement Policy and Strategy at the CFPB; and Kenneth Lennon, Assistant Director of the Community and Consumer Law Division of the Office of the Comptroller of the Currency; Jessica Lesser, Managing Attorney, Dallas Regional Office, Consumer Protection Division, Office of the Texas Attorney General; Joann Needleman, senior counsel and practice group leader for Clark Hill, PLC, and president of the National Association of Retail Collection Attorneys..
The panelists are expected to discuss enforcement actions, consumer complaints, compliance issues, industry best practices and how regulatory enforcement actions are investigated and pursued.
The final FTC Debt Collection Dialogue will be in Atlanta on Nov. 18.
About CBE Companies
Founded in 1933, CBE Companies is a global provider of outsourced call center services focused on connecting people with solutions. The company specializes in receivables management and customer care services. This narrow focus has enabled the company to be an expert in every aspect of the business. From a one-of-a-kind culture immersion approach to a proven ramp process, CBE’s focused expertise saves its partners money and enables them to focus on their core business.
CBE approaches every business relationship as a strategic partnership. The company shares in its partners’ successes and failures and strives to create more of the former and less of the latter. CBE firmly believes transparency and communication are the cornerstones in the foundation for success. The company’s approach to a strategic partnership begins with open communication; this assures CBE partners that the team handling their business is committed to delivering customer insights, ideas and new ways to accomplish goals.
With more than 1,600 people in six locations globally, CBE Companies can deliver the right solution in the right location(s) for your ever-changing business needs. Its corporate headquarters is located in Cedar Falls, Iowa, with two facilities in Waterloo, Iowa, and additional facilities in Overland Park, Kansas; New Braunfels, Texas and Manila, Philippines. The organization is consistently recognized as a local Employer of Choice. It has also been recognized by Workplace Dynamics as one of Iowa’s Top Workplaces. For more information about CBE Companies, please visit www.cbecompanies.com or call 888-386-0273.