FOR RELEASE ON
October 6, 2016
ETERNA VERSION 3.0 TARGETS COLLECTIONS INDUSTRY
According to Johan Praats, Learn.net’s President, “Eterna 3.0 delivers incremental value to our clients in the collection industry by combining online training, compliance testing and course creation at an affordable price point. The addition of Learning Management System (LMS) functionality without increasing our price will enable both small and large collection agencies to improve their training capabilities for today’s regulatory environment”.
Eterna 3.0 is ideal for any size firm operating in the highly-regulated environment of consumer financial services. In addition to the daily compliance conditioning that Eterna is well known for, these upgrades provide enterprise-class training management capabilities traditionally reserved for organizations with 5,000+ employees.
Since call center training often involves listening to and reviewing recorded phone calls, Eterna 3.0 clients can now easily incorporate those recordings as Eterna AudiblesTM inside their daily compliance questions.
Another significant enhancement is the ability for trainers to author their own training courses, or job-aids, in the cloud using the Eterna system. Usually between 1-5 minutes in length, these how-to videos can be assigned as part of a training curriculum to collectors. For an additional annual fee, Learn.net will also provide authoring training and support.
About Eterna. Eterna is a compliance conditioning program, from Atlanta, GA-based Learn.net which specializes in interactive training technologies. In addition to servicing the financial services industry, Learn.net applications are deployed in retail, technical services and call centers. To learn more about Learn.net or Eterna, visit http://www.learn.net.
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