TCN and Global Connect Prevail in Federal Circuit Appeal of Web-Based Voice Messaging System Patents

 

 

 

Business WireAugust 1, 2017

 

 

 

 

 

ST. GEORGE, Utah--(BUSINESS WIRE)--

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, in conjunction with Global Connect, another leading provider of cloud-based dialing and communication services, announced today that they prevailed in their appeal against NobelBiz, Inc.

The appeal stems from 2012 and 2013 lawsuits filed over a pair of patents, which NobelBiz believed, covered some minor functions of TCN’s and Global Connect’s systems. The U.S. Court of Appeals for the Federal Circuit agreed with TCN and Global Connect on how these patents should be understood and vacated the Eastern District of Texas’ award of around $2 million.

“TCN is pleased with the court’s ruling and proud to finally have our actions vindicated,” said Jesse Bird, co-founder and chief technology officer for TCN. “With unparalleled customer support, service and technology, we continue to be committed to providing original, innovative and reliable contact center technology solutions for businesses of all sizes.”

In 2016, TCN and Global Connect completed a successful merger strengthening their suite of contact center technology offerings to further accelerate growth and momentum in the market. TCN has been growing rapidly and currently serves more than 2,000 customers in various industries, including newspaper, collection, education, healthcare, automotive, political, customer service and marketing.

To learn more about the court ruling, visit the U.S. Court of Appeals for the Federal Circuit “Opinions and Orders” page here.

About TCN

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.