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posted on 2018-03-12 by Dennis Falletti
It is well-known that litigation costs and
business failures have been rising.
Today, bankruptcies are at an all-time high,
but even more startling is the increase in businesses that simply lock their
doors and walk away.
Adding to the problem are companies that were
operating in the black, but now show too much red ink.
The results of this is an increase in
companies that are paying their bills slower, asking for extended payment
plans, paying their preferred or secured vendors first, then picking and
choosing who to pay and who not to pay.
Statistics show that the average credit
ratings of companies are declining and their “will to pay” is keeping pace.
Adding to their burden is an aggressive move by the IRS and state authorities
through increased audits resulting in (not anticipated) tax due with tax liens
placed upon their business.
Adding to the credit grantor’s misery is the
fact that debtors are more educated today about who to pay, when to pay and who
not to pay at all.
This trend can be tracked to the source, which
is the public media, social, advice from their attorneys or peer-based
experiences.
Too often we see debtor companies invite and
use litigation as a means to an end. Debtor companies know that if litigation
action is taken against them, they have a number of options and tactics they
can use to their advantage.
What are those
advantages?
1. Time
Debtors and their attorneys know that when
suit is filed, they can use various stalling tactics allowed by the court
systems.
Debtors can buy as much as 18 months or more
before they seriously are forced to make a payment decision.
Their tactics include the following:
●avoiding service
●disputes that need validated
●continuances
●motions for discovery
●demanding witnesses
●no show at trial resulting in
default judgments with no revenue recovery pursuit
These tactics, in many cases, are intended to
test your litigation policy and resolve allowing you to make errors that they
can use to their advantage.
2. Money
Many debtors know, since they are in business
themselves that companies set a suit threshold before they will consider filing
suit based on what the creditor believes is a balance size that justifies
litigation.
Not knowing what it is but having knowledge of
its existence gives them the advantage of waiting out collection agency phone
calls, letters and threats of potential litigation and will wait to see if and
when it happens.
Depending on the balance, many know for sure
that suit will not be forthcoming so the bill remains unpaid.
3. Poor credit rating
Debtors who have a poor credit rating have the
advantage. What more can you do to me? So why should I pay?
The problem here, if you are an unsecured
creditor, is that they will pay their secured creditors on time and neglect
your bill opting many times to simply find and switch to a competitor who will
grant them credit or operate C.O.D. when needed. They have no sense of urgency.
4. Lack of a good
credit risk management procedures
Nothing intimidates a potential debtor more
than complete and thorough credit risk investigation prior to adding them as a
customer. It is a physiological fact that impacts their thought process from
the beginning.
Having a weak policy or one that allows a
company with poor predictive pay patterns to order on terms sends a message
that advantage can be taken, at will, if needed.
5. Sympathetic court
system
Let’s face it - the court system is
overworked, crowded and has become more pro-debtor.
Cases for debt payment are being pushed out
farther into the future by judges due to defendant requests for more time as a
means to advance more pressing cases.
6. Counter suits
This tactic is very effective simply because
it elevates the plaintiff’s costs, time and interjects uncertainty in decisions
by the plaintiff and forces the plaintiff to consider their return on
investment.
It forces credit granters to ask themselves,
what will be the cost to pursue the debt and defend against a counter suit?
What are the odds of the plaintiff winning? What are the odds of the defendant
winning? What will I gain at the end? Is the cost simply worth the time and
return?
In some cases the answer is yes, but in other
cases, no.
7. Witnesses and
depositions
This tactic is a very effective method of
getting the case pulled at the plaintiff’s request due to the cost involved and
time constraints on under staffed departments.
Court systems are stopping the practice of
allowing phone witness depositions and forcing the plaintiffs to produce a
specific witness in person, not allowing your collection agency to represent
you or to use anyone available at your company.
Defendants and their attorneys subpoena
specific people as a “must” attend. If the plaintiff sends a witness, many
times the defendant’s attorney will ask for a continuance forcing the witness
and company to spend more money to the point that the return on investment will
not be worth the effort.
8. Settlement on the
courthouse steps
Too many times we have seen the litigation
process advance, costing the plaintiff substantial time and money only to
result in a settlement at the last minute, virtually within the courthouse just
prior to hearing the case.
Many of these settlements accepted are the
same amount or slightly higher than what was offered in months previous during
the collection phase of recovery.
The advantage for the defendant is that they
have successfully bought the time to plan the repayment on their terms.
The disadvantage to the plaintiff is that they
have spent more money and time through litigation costs and increased attorney
contingency fees for obtaining the settlement.
9. Judgments
When litigation is successful, the advantage
to the defendant is that in many cases they can get a court ordered payment
plan better than what was offered during the collection phase of the process.
An additional advantage is that they will not
stick with that plan and the Plaintiff and their attorney must keep spending
time and money to pressure the defendant to make the scheduled payments.
10. Default judgments
Debtors know, especially if they have a poor
credit rating, that a default judgment is nothing more than a legal document
stating they owe the money. Something you and they already know.
The advantage for the defendant is that
judgment enforcement is costly and many plaintiffs will not pursue the
enforcement due to the additional costs.
It is reported by many of our clients that their
chosen attorney is remiss in pursuing enforcement because their client will not
pay more for the enforcement and they will not want to incur cost out of pocket
to do so.
They simply decide to pursue better case
options. In this scenario the defendant gets away without paying.
Today more than ever, a change in the status
quo of litigation policy and procedures is needed.
[ Related:When is Litigation the Answer? ]
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posted on 2018-03-12 by Dennis Falletti
It seems like a
straightforward enough question. Any receivables manager should be able to
answer it with a quick glance at a report or two.
Unfortunately, the
number at the bottom of the page is a lot like the tip of the iceberg. It’s
what you don’t yet see that may end up doing the most damage.
Tightening up
requirements
You’d be hard pressed
to find a company not taking a long hard look at their credit and collection
policies, and for obvious reasons. Shorter terms, lower balances, additional
and more thorough credit references are just a few areas we’ve all tightened up
on the front end.
Working accounts
sooner, with a more uniform and accelerated escalation process is becoming a
new doctrine for collection managers on the back end.
So if we’ve tightened
up requirements on the front end, and we’ve taken in some slack we previously
extended to our slow payers, where should we look now?
Even the most diligent
credit manager or analyst would be hard pressed to consistently and accurately
read the future. Your best customer two years ago could very well be succumbing
to the same financial hardships so many others have.
And, unlike the one
time, hit-and-run customer, your instincts will likely be to extend some
leniency their way if they do slide a little.
Unfortunately, the
slide could be more rapid than anyone expects. So instead of relying on a
credit application from ten years ago and a previously solid payment history,
why not take an additional step to protect your interests?
Annual credit risk
assessments
An annual credit risk
assessment of your active customers can provide insight and allow you to make
more informed and appropriate decisions based on their current financial
health. Some clients run a complete portfolio analysis for all customers
annually and even run their “B” and “C” tiers of customers quarterly.
On more than one
occasion, the trending information they’ve received has allowed them to probe a
bit further before green lighting a large order. And in some cases, the order
size or terms can now be adjusted to reflect the updated potential risk
factors.
Accessing the various
databases and information needed to come up with useful results would likely be
cost prohibitive for most companies to do themselves. However, in some cases,
the cost of programs such as these can be zero.
More often than not,
the results of a credit risk assessment hold at least a surprise or two.
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posted on 2018-03-12 by Mikaela Parrick
When the bitcoin bubble
bursts, there will be quite a few investors in debt.
According to Cointelegraph, about 22% of
bitcoin investors used borrowed money to purchase bitcoin.
People are even taking
out mortgages to buy bitcoin, in addition to using credit cards and equity
lines.
This means there’s a lot of people accumulating a lot of “bad debt.”
Bitcoin is still so new
and unregulated that these individuals are taking huge risks to invest, hoping
to strike it rich.
Many people, including
the founder of another popular cryptocurrency dogecoin, are predicting the bitcoin
bubble to burst… and soon.
So when the value of
bitcoin tanks, there will be massive amounts of debt left behind.
Some are even drawing
parallels to the 2008 housing crisis because people
took on huge amounts of debt with the expectation that the housing marketing
would boom, only for the bubble to burst.
People were left with
too much debt and not enough assets to cover it.
What is bad debt?
Bad debt is debt that doesn’t
increase your net worth, has no future value and that you don’t have money to
back for.
Some examples of bad
debt are auto loans and credit cards.
Good debt is considered
an investment that generates long-term income or value.
How much debt is too much?
While any amount of
debt is too much, there is an easy way to find out if your amount of debt is
too high.
A good metric to use is
your debt-to-income ratio.
To find this, add up
all your monthly debt payments and divide that by your monthly gross income.
Anything over a 43%
debt-to-income ratio is a red flag to potential lenders.
Learn more about bad
debt here.
Can I invest in bitcoin without going into
debt?
Yes! Here are a few
words of advice to those interested in investing in bitcoin:
1. Buy only
what you can afford
To prevent going into
bitcoin debt, first we suggest only buying what you can afford.
A good rule of thumb is
that if you have to borrow, or you can’t buy the same thing twice, you can’t
afford it.
2. Start with a
small share
Bitcoin can be
purchased in fractions for a cheaper price.
Start small before
spending all your hard-earned money.
3. Do your
research
Bitcoin might not even
be the smartest cryptocurrency to invest in. There’s a host of other options
available, most of which are currently doing well.
Research some other
(possibly cheaper) options, like ethereum or litecoin.
4. Buy insured
bitcoin
Insured bitcoin can be
bought through Coinbase, which is better than
uninsured.
However, keep in mind
that only 2% of Coinbase bitcoin is insured.
Always read the fine
print!
5. Buy low, sell
high
Similar to the stock
market mindset, to survive in bitcoin you’ll need to buy low and sell high.
We realize this advice
is a little too late, considering bitcoin was $500 a few years ago and is now
in the tens of thousands, but it’s still good advice to follow nonetheless.
This is where the
gamble comes in. You never know when the price will fall or shoot back up, so
prepare for anything.
6. Stay
up-to-date on the market
If you’ve invested in
bitcoin or any other cryptocurrency, you need to watch the value like a hawk
and sell if you see the market start to tank.
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posted on 2018-03-12 by Don Leviton
What can be done to
help resolve disputes and invoicing
problems before they become collection issues?
Sorting out legitimate
disputes from those purely designed to avoid payment can be a challenge. By
implementing several preemptive practices, you may be able to reduce both.
Consistent follow-up
with the buyer before the account comes due has long been recognized as a key
to heading off problems before they develop into disputes that delay payment.
Call the buyer when the
goods should have arrived; ask if the shipment was received timely, if the
quality is satisfactory, if your invoice is clear and correct.
In addition to alerting
you to any potential problems, these customer service contacts also serve to
remind the buyer of his obligation. He also becomes aware that you are
following his account and will take quick action to assure payment.
[ Related: From the Desk of
Attorney Don Leviton: Proven Strategies for Improving Collection Rates ]
Requiring written
purchase orders should also become part of your sales policy if your goal is to
reduce problems and disputes. Having the details of the purchase in written
form goes a long way toward helping to determine whether or not a customer has
a legitimate complaint.
These documents provide
protection for both buyer and seller, and eliminate the error, misunderstanding
and loss of confidence that often results when orders and their details are
left to verbal agreement.
Items such as price,
quantity, terms of sale and warranties should all be clearly agreed upon and
stated in the purchase order. Once received it is important that the purchase
order be reviewed for errors or ambiguities. If these are resolved early on,
problems can be avoided later on ensuring the cash flow process is uninterrupted.
The following are
specific account management steps that can be taken to reduce disputes:
●Set a policy
that requires all disputes to be resolved within two business days.
●Work with
billing to ensure that the invoices that are mailed are correct, effectively
eliminating much of the dispute issue.
●Email the
customer to find out if there are any discrepancies – before the due date of
the invoice.
●Fax a copy of
the statement to the payables person at those accounts where disputes occur
frequently. Do this prior to the due date of the invoice.
●Call customers
10 days after large invoices have been mailed to identify potential disputes
and get them resolved before the due date.
●Exchange
invoice information with comments on all major accounts.
●Mail quarterly
statements to help resolve small disputes and keep them from growing into a
large amount.
This information is provided as a matter of
information and education only. It is not intended to provide legal advice or
counsel. Do not take action in specific cases without full knowledge of the
facts, and competent legal advice from your attorney.
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posted on 2018-03-12 by Don Leviton
Taking a few safeguards
can improve your success when collecting on your receivables. I have found that
basic strategies are usually the most effective.
In order to increase
the effectiveness of your collection process, you should:
1. Have a written credit policyand follow it on a consistent basis.
2. Know your customer. Is your customer an
individual, a sole proprietor, a partnership, or a corporation? Businesses
often use fictitious names and acronyms for their businesses. It is important
to clearly establish who is responsible for the obligation.
3. Plan for collection problems before they
happen. Your credit
agreement or application should provide for provisions for attorney’s fees,
interest at the highest rate allowable and late charges for a delinquent
account. In order to recover attorney’s fees, most courts require a written
agreement signed by an authorized representative of the customer.
4. Use personal guarantees, especially
when you are dealing with new companies that do not have a credit history and
will try to escape personal liability by creating a corporate account.
5. Have a detailed credit application. All of the
above, and more, should be contained in a comprehensive credit application
6. Obtain a security agreementthat can be used to create a lien on the
equipment or merchandise sold to protect you in the event of a default or
bankruptcy filing.
7. Keep all correspondence between you and your
customer. Letters or emails received from your customers may admit the
liability in question. Phone conversations should be followed up with a letter
or email confirming the conversation. A letter or email received from your
customer that you do not agree with should be responded to delineating the
reasons for the dispute.
Most importantly, once
an account is in dispute and the customer has defaulted you must act quickly. The age of the account will be one of the
main factors that will impact your ability to be able to collect.
Statistics show that 90
days after the account is past due, you have less than a 75% chance of
collecting it. The percentage quickly shrinks every passing month and after 12
months, there is only a 25% possibility of collection.
[ Related: 8 Things to Expect From
Your Collection Agency ]
It is essential that
accounts are closely monitored during the first three months of aging and an
evaluation should be made without delay whether an account should be sent out
for collection.
Almost always, debtors
will ask and creditors will afford a debtor a final opportunity to remit, hopeful
that payment will be received the next day, or next week, or next month. This
tactic is used by all debtors. Your most effective tool is acting promptly.
The strategies
discussed above will assist you in managing your accounts receivable and
provide for increased collection success if and when the account is sent out
for collection.
Information in this article is provided as a
matter of information and education only. It is not intended to provide legal
advice or counsel. Do not take action in specific cases without full knowledge
of the facts, and competent legal advice from your attorney.
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