Location: Johnston, Rhode Island; Glen Allen, Virginia; Remote
To be a successful Head of Recovery Operations and Vendor Management Oversight manager, you will also:
Possess strong subject matter expertise in Collections and Recovery consumer operations and solid understanding of the lifecycle and solutions to assist customers who are experiencing financial hardship.
Have strong strategic and critical thinking skills to develop a high-level vision complemented with the ability to dive into detail and roll up your sleeves to drive execution and problem solving
Ability to analyze collection data and provide meaningful recommendations to strategy and provide regular updates to senior management
Ensure that collections strategies are aligned with the overall goals of the organization
Stay up to date with industry best practices and new technologies related to collections and operations
Develop a Vendor Management strategy that includes identifying and evaluating potential vendors based on their product, services, and pricing.
Negotiate and manage contracts with vendors including terms and conditions and service level agreements
Ensure that all collections activities comply with relevant laws and regulations and are conducted in a professional and ethical manner
Have strong understanding of collection regulations and governing bodies (OCC, CFPB)
Have strong leadership, collaboration and relationship building skills to foster inclusion, collaboration, productive problem solving as well as lead with optimism and focus on developing solutions through challenges and roadblocks
Work closely with technology, digital, customer experience, vendors, risk/compliance, and all other stakeholders
Strong background and experience in with creating ways to optimize loss performance and streamline operations
Exceptional organization and project management skills and the ability to work with various internal stakeholders under tight deadlines
Strong presentation, influencing and negotiation skills coupled with advanced MS Office skills
Exceptional communication skills both written and oral
Ability to connect and effectively communicate with people of all levels and functions
Excellent leader - able to motivate and develop high-performing individuals
Able to thrive and prioritize in a constantly changing environment
Define, develop, and direct the implementation of product roadmaps and capabilities
Support an agile mindset across operations to support transformation efforts
Cultivate an environment of continuous innovation that improves process and customer experiences
Communicate with business partners and stakeholders to ensure product delivers the agreed upon standards for quality and scope
Required Knowledge, Skills:
15 years of experience in Collections and Recovery
7 years leadership experience
Experience managing performance of collections and recovery agencies
Experience working with regulators and investors (GSEs) and demonstrating strong risk-based controls within a highly regulated environment
In depth knowledge of collections laws, regulations, and best practices
Experience with collections and automated dialing platforms (FICO, MSP, LiveVox, Alvaria)
Track record of driving transformational change to manual operations environments to deliver automation, workflow and efficiency while improving control
Proven experience with:
Understanding industry best practices and developing peer benchmarking
Leveraging data to make business decisions and measure team progress/effectiveness
Working independently handling multiple tasks and deadlines simultaneously
Strong Analytical and problem-solving skills
Proficiency in Microsoft Office Suite and applicable vendor management software
Training others on requirements walkthroughs and quality reviews
Preferred Experience and Skills
Experience in end-to-end Collections lifecycle
Experience in planning and executing conference events
Experience in mortgage default processes
Educations and Certifications:
Bachelor’s degree required; Master’s degree preferred
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday through Friday, 8:30am – 5:00pm
The salary range for this position is $170,000 - $225,000, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
Location: Connecticut, United States Remote
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary:
PayPal has built a strong and independent financial risk management second line oversight risk team to respond to the ever-evolving risk, exposures, and pressures in the payments industry. With the fast pace of new product launches (e.g. Buy Now Pay Later, Crypto, Pay with Venmo, etc.) globally, collection governance and oversight is required to ensure strong risk management and loss recoveries optimization. Manager of Collection Risk Oversight will report to the Senior Director, Head of Merchant and Collection Risk Oversight. The candidate will manage, track, and implement the oversight and governance framework for PayPal’s Collection processes and functions globally.
The candidate will be responsible for enhancing and maintaining PayPal’s Enterprise Collection Policy. He/she will provide oversight and credible challenge over global collection processes and strategies. He/she will ensure collection practices are effective and sound and are applied consistently
Global responsibility for Collection oversight and governance for all PayPal products (e.g. Buy Now Pay Later, PayPal Working Capital, PayPal Credit, Pay in 4, Venmo, Merchant transaction loss, Crypto, Consumer negative balance, etc.)
Manage enterprise-wide credit and negative balance collection oversight framework and governance including:
Maintenance of Enterprise Collection management policies
Oversight of Collection KPI and Risk triggers to monitor the collection portfolio
Provide summary and escalations to senior management, committees, relevant risk working groups and boards
Ensure early warning indicators are established and monitored
Provide governance of collection strategies, processes and strategies including the use of models and data and collection processes
Monitor issues and incidents related to financial risk in Collections and work with First Line team to ensure timely and appropriate resolution
Provide oversight and effective challenge to collection strategies, models, rules, reports and processes – includes global new product launches and pricing of debt sale
Independently assess, test, review and analyze collection strategies, models, and procedures to ensure alignment to the Collection policy and regulatory adherence
Identify opportunities to improve recovery process across global products and services
Promote the usage of industry and internal best practices as needed to drive continuous improvement in methodologies and documentation used by the Collection First Line team
Required Knowledge, Skills:
The role requires a seasoned risk/analytical professional with a background in analytics, risk, collections, or credit. Oversighting/compliance and governance at large complex financial institutions is a plus. From a cultural perspective, this person will need to fit into the PayPal leadership model that will require strong risk management acumen, self-confidence, and the ability to challenge the status quo in a respectful manner.
Qualification And Skills
Minimum Undergraduate degree in statistics, economics / econometrics, engineering, or any other quantitative discipline
Graduate degree is a plus
7+ years of experience in credit risk management, analytics, collections, governance, or compliance at a large complex financial institution
Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
The role requires an analytical mindset to deep dive into strategies, portfolio analytics and drive insights
Possess strategic thinking, the ability to work independently, being a self-starter and to prioritize in real-time
An understanding of multiple areas within the collection, recovery function and deep understanding of industry best practices is a plus
Experience with Risk oversight function within a multidivisional and complex organization is a plus
A track record of building relationships with stakeholders and influencing decision makers
Proficient with Python, R, SQL, or similar tools to deliver data driven insights
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at email@example.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
Location: Stamford, CT
n this role, you will drive portfolio credit management activities for Discount Tire, Pep Boys and the Auto Network portfolios that generate $2+B in credit sales annually. This role includes credit and operational risk evaluation; risk vs reward assessment: delinquency, loss and fraud mitigation; enforcement of credit policies; portfolio monitoring; improving the customer experience; input into deal structure and pricing and new program evaluation. This role acts as the key Credit interface to the client and client teams and requires extensive cross functional interaction including leadership and support of business and functional initiatives.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Work closely with the client to minimize both Synchrony’s and the retailer’s risk, while continuing to grow the portfolio
Work effectively cross-functionally to drive smart growth, client satisfaction and improved customer experiences in a safe and sound manner
Prepare and present client facing and leadership team presentations to communicate credit performance and facilitate informed decisions
Be a leader in driving enhanced strategies, using champion/challenger leanings to manage credit and fraud risk
Provide credit oversight and input in deal renewals, new deals and pricing processes; ensure portfolio deal structure and contract(s) are consistent with risk appetite
Provide clear guidance to the organization on risk appetite and prudent growth
Maintain effective and credible challenge of critical decisions and business processes
Coordinate planning cycle with client teams to ensure consistency in business plans
Guide, mentor and develop portfolio credit and other staff in technical and business matters
Perform other duties and/or special projects as assigned
Required Knowledge, Skills:
Leadership experience operating at a strategic level as part of a cross functional team
Bachelor’s degree and 5+ years of experience in a strategic analytical role, or in lieu of a bachelor’s degree, 7+ years of experience in strategic analytical role
3+ years leadership experience in portfolio management roles with strong emphasis on credit strategy, credit policy and internal/external communications
Strong SAS, R or Python Programming Skills
Significant experience analyzing large data sets to derive strategic actionable credit insights
Experience developing Consumer Credit Risk Strategies.
Strong communication and presentation skills and the ability to interact with and present to SYF senior leaders and clients
Experience using advanced modeling & data mining techniques to develop/optimize Credit strategies
Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degree
Experience creating and leading organizational change
The salary range for this position is 130,000.00 - 210,000.00 USD Annual
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Some positions are bonus eligible.
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
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