Job Code: Job ID: 2201875
The VP, Recovery Debt Sales Strategy will lead charged-off debt sales strategy and analysis for all Synchrony platforms, clients and products. Charged-off debt sales contribute to Synchrony’s income and provide a strategic financial lever for the company.
This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.
Own charged-off debt sales strategy for all of Synchrony, including identifying whether, what types of accounts, how much, and when post charge-off accounts should be sold. Maximize the overall recovery value and align the trade-offs between debt sales and placements recovery with corporate strategies.
Partner with Recovery Operations to make sure debt sales income meets or beats financial targets, includes identifying and evaluating additional sales opportunities.
Validate that debt sales control groups are created correctly and are comparable to sold accounts so that control groups can be used for future debt sales valuation analysis. Validate that liquidation reporting for debt sales control accounts is accurate.
Own debt sales financial analysis, including completing semi-annual debt sales vs. placement net present value (NPV) analysis and reviewing with Synchrony’s Credit Sub Committee (CSC).
Lead debt sales strategy work to support loss forecasting and reserve processes. Includes identifying options, completing financial analysis, and developing recommendations for senior management, including company’s Chief Credit & Capital Management Officer and Chief Financial Officer.
Provide direction and guidance for one India analyst who support this function.
Lead cross-functional projects and initiatives to improve Recovery performance.
Document debt sales policies and strategies and obtain Legal, Compliance, and Fair Lending and Legal non-objections.
Understand regulatory requirements for charged-off debt sales, including requirement to complete financial analysis.
Support frequent regulatory exams, audits and reviews as well as other testing. Lead remediation of any debt sales strategy issues.
Conduct research to identify debt sales strategies best practices and drive implementation
Lead the recovery strategy onboarding for new client and new product (NCI/NPI)
Perform other duties and/or special projects as assigned.
Required Knowledge, Skills:
Bachelor’s Degree in a quantitative discipline and 5+ years of analytics, risk management or consulting experience; in lieu of a degree 9+ years analytics, risk management or consulting experience
3+ years of experience with data tools such as SAS, SQL, R or other equivalent tool within the recent 5 years
3+ years demonstrated success developing and delivering advanced analytics
Previous Collections strategy or Recovery strategy experience
Previous debt sales strategy experience
5+ years’ experience using SAS or equivalent data tool such as Business Objects
Strong communication skills including the ability to present to C-level executives in a clear, concise manner
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
The Customer Resolutions team which is responsible for Collections and Recoveries on the Affirm portfolio is supported by multiple supplier partners in multiple countries supporting multiple Affirm geos.
The Director, Collections & Recoveries will lead the collections operations function in support of Affirm’s Canada and International business, informing and operationalizing collections strategies, partnering across the company to build out fraud capabilities on a global scale, and leading the team in day to day operational execution. The Director of Customer Resolutions will be responsible for working cross functionally for mitigating loss, efficiently scaling the operations team, prioritizing customer outcomes, and improving tooling and reporting, while ensuring that Affirm’s brand and values are represented.
The successful candidate will have outstanding team leadership and communication skills; robust analytical skills and be confident using data to drive insights and strategy; experience implementing robust and scalable processes; familiarity with implementing market-leading technology tools; and the ability to work cross-functionally with other departments including fraud strategy, risk, technology, and compliance.
What You'll Do
Lead the Collections and Recoveries operations team that oversees and operationalizes Affirm's repayment strategies
Partners with all business stakeholders, internal and external, to build and operationalize tooling, scoring, recoveries and account prioritization across a global footprint
Analyze data to drive improvements to deliver best in class practices relating to all collection metrics
Develop and own reporting, OKRs and KPIs for the international operations team
Partner with cross functional stakeholders to develop and implement strategy changes
Work closely with Affirm and Affirm Canada senior management and technology teams to drive technology-based process improvements
Remain knowledgeable about market trends related to fraud mitigation procedures, policies and specific technologies in the US and non US market’s Affirm serves
Ensure compliance with all applicable regulations
Required Knowledge, Skills:
What We Look For
10+ years experience in a similar role in Collections, Recoveries, or Risk Operations/Strategy role
A strong team leader with a focus on employee engagement and empowerment
Proven experience driving robust outcomes in operational performance through strategy evolution, technology, and data driven insights
Strong analytical skills
Ability to develop strong relationships across the organization
Ability to structure unstructured problems with a proven ability to “find a way”
Excellent written and verbal communication skills
High level of organization and excellent attention to detail
Strong, adaptable and flexible team player
Strong knowledge of market trends related to repayment mitigation procedures, policies and specific technologies
Location - Remote U.S.