Location: Sioux Falls, SD
The VP, Recovery is responsible for the strategic direction and day-to-day operations of the Activate Financial recovery business. The VP, Recovery is responsible for the aggregate risk of the portfolio and developing and deploying appropriate risk mitigation strategies through appropriate policies, procedures and processes. They provide leadership and ensure all areas of responsibility contribute towards the attainment of recovery and fee revenue goals established for the business unit in a cost-effective manner.
Initiates, develops and oversees the implementation of data-driven collection policies and procedures ensuring compliance with company practices and external regulations.
Collaborates with finance team to develop and execute long term goals maximizing profitability.
Applies strategic analysis based on business needs and works as lead change agent in applying and implementing new processes and client initiatives.
Leads daily operations to maintain performance around daily cash collected, loss curves, and fee revenue.
Provide continuous coaching and mentoring to build a team with an eye on continual improvement on performance and ROI
Provide analysis of client portfolio, assessing the impact on various levels of the business, including portfolio performance and loss curves. Provide interpretation of data and results to senior management.
Conduct analysis and prepare regular reports that depict the status of the various loan portfolio performance compared to forecast.
Work with support teams to develop and deploy dialer and digital collection strategies.
Required Knowledge, Skills:
Bachelor’s in business management, Economics, or related field.
10+ years of experience in collections and financial services industry with at least five years in a management level position.
Demonstrated knowledge of collection strategies and techniques, policies and procedures with strong understanding of collection laws and regulations.
Demonstrated ability to maintain confidentiality and professional ethics.
Demonstrated ability to effectively translate complex data analytics into actionable business items.
Must demonstrate proven leadership skills with the ability to influence key decision makers, work autonomously and effectively collaborate across business lines under time pressure and dynamic priorities.
Solid organizational skills with the ability to lead teams of various sizes, focus on broader goals and program details simultaneously, and multi-task effectively.
Ability to effectively communicate orally and in writing with employees, co-workers, management team, other departments, vendors, clients and outside agencies, including being sensitive to professional ethics.
Demonstrated ability to work in a fast-paced dynamic environment with proven ability to adapt and modify to meet deliverables quickly and effectively.
The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, scissors, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Analyst Information Technology Finance
Location: Sioux Falls, SD
Collections Supervisor Job Purpose:
The Collections Supervisor assists in training, evaluates and monitors on-the-job performance of staff responsible for third party collections. The Collections Supervisor also ensures that the Collectors are meeting production goals and complying with company standards as well as federal collection laws.
Collections Supervisor Job Duties:
· Effectively manage and supervise group of 12-18 telephone representatives
· Past and current ability to train, coach and develop company training materials
· Monitor floor activity and both outbound and inbound calls to assist employees/ customers
· The ability to diffuse and take over escalated calls while demonstrating the ability to find amicable resolutions with the customer
· The ability to effectively prioritize tasks and responsibilities for both themselves and their collection team
· Knowledge and understanding of all Federal, State, Local laws and regulatory requirements in the collection industry
· Ensure and monitor that company policies, procedures, quality and compliance are being applied.
· Ability to effectively communicate expectations, consequences as directed by management
· Other duties assigned by management
· Effective written and verbal communication skills
· Independent problem-solving analysis and decision-making skills
· Great attention to detail and accuracy
· Ability to maintain confidentiality
· Proficient knowledge of relevant computer programs such as MS office
· Possess a high level of professionalism
· Must be punctual and dependable
Required Knowledge, Skills:
Education and Experience:
· Previous collections management experience is required
· Minimum HS diploma or equivalent
NCB MANAGEMENT SERVICES, Inc. provides a great and unique compensation package including:
· Paid Training
· Benefits- health, dental and vision
· Earned time off
· Paid holidays
· 401 K and Employee Stock Ownership Plan
· Weekly pay - Every Friday!
· Competitive Salary
Location: San Diego, CA
Realty Income, The Monthly Dividend Company®, one of four San Diego based S&P 500 companies dedicated to providing shareholders with dependable monthly income. Our company is structured as a REIT, and its monthly dividends are supported by the cash flow, over 6,500 real estate properties owned under long-term lease agreements with regional and national commercial tenants. To date, our company has declared over 600 consecutive common stock monthly dividends throughout its 52-year operating history and has continually increased the dividend since Realty Income's public listing in 1994 (NYSE: O). Our company attracts individuals who value integrity, perseverance, and teamwork. If you appreciate working on a truly collaborative team in a professional environment in a company that encourages a work-life balance, make sure to apply today!
As Realty Income’s Associate Vice President, Accounts Receivable will be responsible for overseeing all aspects of the company’s billing, rent collection and accounts receivable functions. Your unmatched leadership experience will be crucial as you lead the Rent Specialist team, whose core function is to ensure the accurate and timely posting of monthly rental income across a portfolio of over 6,500 properties. Additionally, you will be will be tasked with identifying and implementing process improvement initiatives, leading monthly accounts receivable meetings with department leaders across the company, providing accurate and robust reporting insights for senior management and, at times, external parties.
Your Contribution to the Team Includes
Accounts Receivable Leadership and Management
Provide leadership and support to seven Rent Specialists, the Lease Accounting Supervisor, and the AVP of Lease Administration
Manage all aspects of accounts receivable function and ensure accurate and timely posting and reconciliation of monthly rents
Coordinate appropriate cash application of inbound receipts across outstanding rent and expense charges in conjunction with the RE Finance and Operations team
Produce, maintain, and report on monthly Accounts Receivable rollforward and lead monthly Receivables meeting with cross-departmental leaders
In concert with Research, Asset Management and Property Accounting personnel, assist in collectability analysis of month-end receivables balances
Proactively follow-up on past due amounts in conjunction with property management and asset management direction
Lead monthly department meetings to collaborate on processes, concerns and suggestions
Train, develop, and provide guidance to team on principles of accuracy, responsiveness, and proactiveness
Publish, implement, and maintain policies and procedures as it relates to all aspects of Rent Specialist duties
Process Improvement and Project Management
Identify, design, and execute on opportunities for greater process scalability and efficiency
Implement new receivables software (if applicable) to centralize and speed up the cash application process
Constantly identify recurring processes that can be automated to drive faster posting of rent without sacrificing accuracy
Develop sufficient review process to ensure quality of work and prevent errors
Onboard as many tenants as possible with electronic payment methodologies
Maintain strong working relationship and collaboration with VP, Head of Internal Audit on process improvement ideas and implementation
Maintain strong working relationship and collaboration with VP, Assistant Controller Property Accounting to ensure accurate billing, cash posting, and receipt applications by Rent Specialist team
Constantly work with IT to drive custom report writing in ERP system (Yardi) as deemed applicable based on needs of those who consume the data
Responsible for Yardi testing and documentation of fixes and module upgrades.
Confirm rental income data input for accuracy and completeness.
Verify accuracy of monthly collections
Maintain internal control processes for compliance with Sarbanes-Oxley regulations and prepare certifications for quarterly reporting
Required Knowledge, Skills:
What You’ll Need to be Successful
Bachelor’s Degree or equivalent from four-year college or university
10+ years of related experience in property accounting, accounts receivable or corporate accounting
4+ years of employee management required
Commercial real estate industry experience highly preferred
Real Estate Investment Trust (REIT) experience, particularly at a “Net Lease” company is desirable
Strong accounting background, preferably in property accounting
Highly competent in working with voluminous data; extremely proficient in Excel
Experience working with complex ERP systems; Yardi background a significant plus
Attention to detail, accuracy, and review of own work product
Creative, regularly takes initiative to re-engineer processes to drive efficiency
Experience in managing a team and developing talent
Effective oral communications skills; ability to synthesize a core message to a diverse audience
Ability to multi-task and prioritize critical projects; embraces challenges and manages time-sensitive responsibilities
In response to COVID-19, Realty Income has maintained our business operations and have open opportunities, yet made necessary adjustments to our hiring process. We are conducting all steps of the interview process in a virtual capacity. In response to California’s Stay at Home order and other states with similar provisions, our employees will continue to work remotely until these restrictions have been lifted and it is safe to work in an office again. Realty Income has endeavored to be adaptable and strategic in our capacity to maneuver in an unfamiliar situation, and we pride ourselves on our resilience. We immensely appreciate both your flexibility and consideration of Realty Income for employment.
To all recruitment agencies; Realty Income does not accept unsolicited agency resumes. Please do not forward resumes to our job’s alias, Realty Income employees, or any company location. Realty Income is not responsible for any fees related to unsolicited resumes.
Information Technology & Services Financial Services Real Estate