Strategies, Tools and Tactics for Multichannel e-Collections

Credit & Collection News & Arial International 

Strategies, Tools and Tactics for Multichannel e-Collections

Utilizing "Netiquette" to Optimize Recoveries

What you will take away:

·         Improve contact rates via mobile communication channels: SMS, e-Mail, Internet, Social Media, etc.

·         Ensure your content and treatment strategies meet FDCPA and FTC compliance requirements.

·         Optimize self-service, IVR and Web portal channels.

·         Define your company's "Netiquette:" business rules for e-Collections.

·         Discover emerging interaction trends in Collections: Virtual Agents, Chat, Webcam, Apps and more.

Coming soon to a location near you!

Chicago, IL - April 22-23

Workshop format: Case studies, Best Practice presentations, group roundtables

and interactive peer discussions. 

Who should attend: Collection Managers, Operation Managers, Contact Center Managers and Collection Attorneys

Astrid Rial, President & Founder of Arial International

This workshop is facilitated by Astrid Rial, President and Founder of Arial International, a global multicultural, multilingual consulting, training and services firm specializing in consumer collections. Astrid, a 30-year veteran of the financial services industry, is an internationally sought-after speaker and instructor who has spoken on TV and radio and lectured at universities worldwide. She is the best-selling author by of Best Practice in Consumer Collections written in English and Spanish and sponsored by Visa International.

WORKSHOP CONTENT:

Day 1

1. Debtor contact challenges

2. The five paradigms of multichannel collections

3. Compliance: FDCPA & FTC

4. The multichannel technology toolbox

5. Mobile communication: SMS and e-Mail

6. Self-service collections strategies and tools

7. IVR optimization

8. Web portals

Day 2 (1/2 Day)

1. Defining Netiquette business rules

2. Multichannel campaign strategies

3. Managing multichannel customer responses

4. High impact message content

5. Emerging trends  

Cost $1,195 per person including lunch on the first day.   Very limited space - Contact us today to reserve your place:

Email: sales@elsos

Phone: 760-438-1741