Convoke Introduces Debt Settlement Feature to its
Platform
Latest Release Also Adds Support for
Auto Repossession APIs, Single Sign-on Capability, and new Data Groups
News provided by
Oct 29, 2018, 08:00 ET
ARLINGTON, Va., Oct. 29, 2018
/PRNewswire/ -- Convoke, a leader in SaaS
solutions for the debt collection market, today announced the most recent
software update to its debt collections compliance and management hub. Each
year, Convoke develops and releases several updates to its platform to support
its clients' evolving needs. This latest major release includes the
introduction of Convoke's debt settlement feature,
the addition of single sign-on (SSO) capabilities, the use of APIs for auto
repossession, as well as new Data Groups.
Debt Settlement Support
Convoke has introduced a new feature
to support credit issuer needs with consumers who have engaged debt settlement
agencies (DSAs) to help them resolve past due accounts. The new DSA
feature allows credit issuers to more easily manage and expedite the debt
settlement process by leveraging Convoke's core
functionally. The new feature facilitates, tracks, and automates the
interaction between the credit issuer and the DSA, providing an essential
innovation to the credit issuer/DSA workflow. The debt settlement feature
adds to existing collection channels supported by Convoke, which include debt
sales, agency collections, legal collections, and auto repossession.
API Support
The recent software update made
various enhancements to Convoke's Auto Repossession
functionality, most notably the introduction of an application program
interface (API) which allows auto repossession users to receive instantaneous
notification of, or query for, actions that have been dynamically generated or
recorded in Convoke.
Single Sign-on
The Convoke platform employs
state-of-the-art security infrastructure. Their most recent update brings
Single Sign-on (SSO) functionality using Security Assertion Markup Language
(SAML). Customers can now choose to authenticate and authorize users
through their central user management system. This securely eliminates
additional passwords and improves user experience and productivity.
Data Groups
Convoke has created six new Data
Groups in support of its new debt settlement feature, which became available in
the recent software update. These new Data Groups will further assist the
issuer and the DSAs in their efforts to track the settlement of an account
throughout its entire lifecycle. Additional Data Groups were introduced
in the recent software update to support the other collections channels,
including a new scrub data group which helps the credit issuers quickly
identify bankruptcy and probate accounts.
About Convoke
Convoke is a leader in SaaS solutions for the debt collection market. It enables
credit issuers to comply with regulatory and internal requirements and manage
and monitor debt collection activities for all third-parties. Convoke's online platform is a central, validated and
persistent hub that records, organizes and stores information and activities,
facilitates, tracks and automates interaction with third parties, and provides
powerful auditing, management and reporting tools. Convoke is headquartered in Arlington,
VA. For more information on Convoke, please visit www.convokesystems.com.
Contact
Convoke
Jeffrey Ochs, 571-858-4715
jochs@convokesystems.com
SOURCE Convoke
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