LiveVox’s SpeechIQ® with Quality Management Awarded
Best Innovation in Customer Experience at Enterprise Connect 2022
AI-powered
speech analytics with pre-integrated quality management capabilities provides
100% visibility into voice, email, SMS, and chat conversations with targeted
coaching and eLearning capabilities to improve contact center performance
March 30, 2022 08:30 AM
Eastern Daylight Time
SAN FRANCISCO--(BUSINESS WIRE)--LiveVox Holdings, Inc. (“LiveVox” or the “Company”)
(NASDAQ: LVOX), a leading cloud-based provider of customer service and digital
engagement tools, has been awarded Best Innovation in Customer Experience at
Enterprise Connect 2022 for its SpeechIQ with Quality Management solution. The
Best of Enterprise Connect Awards Program recognizes excellence and innovation
in the enterprise communications and collaboration industry, with a focus on
technology advancement, innovation and business impact.
“We’re
thrilled to be recognized by Enterprise Connect for delivering tangible value
to the data-driven enterprise – particularly when it comes to improving
customer experience”
LiveVox SpeechIQ with Quality Management seamlessly
integrates multi-channel speech analytics with robust quality management tools
to give organizations 100% visibility and understanding of the voice, email,
SMS, and chat conversations handled by their teams as well as the ability to
take action and improve contact center performance. Unlocking data about how
agents and customers interact across communication channels can deliver fast
insights to transform agent performance, customer experience, and campaign
effectiveness for optimal business outcomes. Contact centers using LiveVox’s
SpeechIQ with Quality Management solution have reported increased agent
engagement, particularly in remote-work and hybrid environments.
“We’re thrilled to be
recognized by Enterprise Connect for delivering tangible value to the
data-driven enterprise – particularly when it comes to improving customer experience,”
said Louis Summe, CEO, LiveVox. “Our AI-powered SpeechIQ with Quality
Management solution provides contact center managers and supervisors with a
single, easy-to-use solution that illuminates what is actually happening during
conversations with customers, regardless of channel. Supervisors can take the
generated insights and provide agents with precise coaching that agents can use
to have more meaningful interactions with customers. This win validates one of
our guiding principles - that data from customer interactions can be a
transformative source of insight for businesses.”
To learn more about
LiveVox SpeechIQ with Quality Management, click here.
About LiveVox
LiveVox (Nasdaq: LVOX) is
a next generation contact center platform that powers more than 14 billion
omnichannel interactions a year. By seamlessly unifying blended omnichannel
communications, CRM, AI, and WEM capabilities, the Company’s technology
delivers exceptional agent and customer experiences, while helping to mitigate
compliance risk. With 20 years of cloud experience and expertise, LiveVox’s
CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The
Company has more than 650 global employees and is headquartered in San
Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis;
Medellin, Colombia; and Bangalore, India. To stay up to date with everything
LiveVox, follow us at @LiveVox or visit livevox.com.
About Enterprise Connect
For more than 30 years,
Enterprise Connect has been the leading conference and exhibition for
enterprise communications and collaboration in North America. Enterprise
Connect brings corporate IT decision-makers together with the industry’s
vendors, analysts and consultants to focus on the issues central to enterprise
communications. Enterprise Connect owns and produces No Jitter, (nojitter.com),
which provides daily blogging and analysis of enterprise communications, and it
also serves the community with a weekly email newsletter, virtual events, and a
Webinar series. For more information, visit enterpriseconnect.com/orlando. Enterprise Connect is brought
to you by Informa Tech.
Forward-Looking
Statements
This press release
contains certain forward-looking statements within the meaning of Section 27A
of the Securities Act of 1933, as amended, and Section 21E of the Securities
Exchange Act of 1934, as amended. Some of the forward-looking statements can be
identified by the use of forward-looking words. Statements that are not
historical in nature, including those containing the words “anticipate,”
“expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,”
“projects,” “should,” “could,” “would,” “may,” “will,” “forecast,”
“opportunity” and other similar expressions are intended to identify
forward-looking statements. All forward-looking statements are based upon
management estimates and forecasts and reflect the views, assumptions,
expectations, and opinions of the Company as of the date of this press release,
and may include, without limitation, changes in general economic conditions,
including as a result of COVID-19, all of which are accordingly subject to
change. Any such estimates, assumptions, expectations, forecasts, views or
opinions set forth in this press release constitute the Company’s judgments and
should be regarded as indicative, preliminary and for illustrative purposes
only. The forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of which are not
currently known to the Company, which may cause the Company’s actual results,
performance or financial condition to be materially different from the
expectations of future results, performance of financial condition. Important
factors, among others, that may affect actual results are described in the
Company’s filings with the Securities and Exchange Commission (“SEC”),
including our Form 10-K filed with the SEC on March 11, 2022. Although
forward-looking statements have been made in good faith and are based on
assumptions that the Company believes to be reasonable, there is no assurance
that the expected results will be achieved. The Company’s actual results may
differ materially from the results discussed in forward-looking statements.
Readers are cautioned not to place undue reliance upon any forward-looking
statements, which speak only as of the date made. These forward-looking
statements are made only as of the date hereof, and the Company does not
undertake any obligations to update or revise the forward-looking statements,
whether as a result of new information, future events or otherwise, except as
required by law.
Contacts
PR Contact for LiveVox
Katie Creaser
LiveVoxPR@ICRInc.com