MCT Reorganizes Sales Processes, Expands National Sales Team, and
Forms Customer Success Group
Strategic moves prepare the company for more growth and
enhanced client support
SAN
DIEGO, Calif., April 16, 2019 – Mortgage Capital
Trading, Inc. (MCT), a leading mortgage hedge advisory and secondary
marketing software firm, today announced it has restructured the company’s internal
sales processes, bolstered the sales team, and launched a Customer Success
Group (CSG). Implementation of the changes pave the way for significant growth
as the company continues innovating, launching new products and services, and
on-boarding clients.
MCT’s national sales team will continue to cover the entire country via
structured territories but will now arm salespeople with the ability to
introduce additional solutions, services and software to lenders. Tom Farmer,
Managing Director at MCT, who is an accomplished business development and
marketing executive, has assumed the role of Managing Director of National
Sales, taking over for industry veteran Bill Wooten after recently retiring as
Managing Director emeritus. Tom’s solution-oriented approach to sales
management and business strategy have already yielded tangible results since
assuming the role full-time.
“I am proud to take over the reins of this accomplished sales operation,” said
Mr. Farmer. “I look forward to upholding and expanding upon the impressive
record of customer service and growth the MCT sales team has seen under Bill
Wooten’s leadership.”
In addition to new leadership, MCT has organized national sales coverage into
six regional territories. Anthony Ianni and Rhiannon Bolen have assumed the
roles of Northwest and South Regional Sales Director, respectively. They join
MCT veterans Rhonda Beck, Southeast Sr. Regional Sales Director; Danyel
Shipley, West Regional Sales Director; Joel Dulmage, Midwest Regional Sales
Director; and Cara Krause, Northeast Regional Sales Director. Details on MCT
sales territories and contacts can be found on the MCT website
contact page.
Integral to the update of company-wide sales processes is the addition of a new
Customer Success Group that is 100 percent focused on ensuring new customers
are as successful as possible during the on-boarding stage and post ramp up
with respective MCT support teams. This newly formed group will be run by
Director of MCTlive! Deployment Paul Yarbrough, who will focus on establishing
consistent customer touch points, open communications, provide efficiency
tools, and intimate support levels in order to deliver the best possible
customer experience. Maximizing the success and performance optimization of MCT
clients in every way possible is the founding mission and chief priority for
the CSG to move MCT forward.
“It is hands down the most exciting, successful time that MCT has ever
experienced since being founded back in 2001,” said Curtis Richins, President
of MCT. “As a company, we’ve gone through so many monumental positive changes
over the years, grown tremendously, hit major milestones, and had an
immeasurable impact in moving the mortgage industry forward with secondary
marketing advancements. The updates we are making to our sales organizations
are all extremely favorable and designed to enable us to grow at a healthy,
controlled rate while continuing to deliver the best-in-class service that is
core to MCT’s DNA. MCT has entered a new chapter and the future is incredibly
bright.”
About MCT:
Founded in 2001, Mortgage Capital Trading,
Inc. (MCT) has grown from a boutique mortgage pipeline hedging firm into the
industry’s leading provider of fully-integrated capital markets services and
technology. MCT offers an array of best-in-class services and software covering
mortgage pipeline hedging, best execution loan sales, outsourced lock desk
solutions, MSR portfolio valuations, business intelligence analytics, mark to
market services, and an award-winning comprehensive capital markets software
platform called MCTlive! MCT supports independent mortgage bankers,
depositories, credit unions, warehouse lenders, and correspondent investors of
all sizes. Headquartered in San Diego, California, MCT also has offices in
Philadelphia, Santa Rosa, Los Angeles and Dallas. MCT is well known for its
team of capital markets experts and senior traders who continue to provide the
boutique-style hands-on engagement clients love. For more information, visit https://mct-trading.com/ or
call (619)
543-5111.
Media Contact:
Joe Bowerbank
Profundity Communications, Inc.
jbowerbank@profunditymarketing.com
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