Radius Global Solutions
to deploy Neustar Phone Behavior Intelligence
Call center solutions increase right-party
contact rates and support regulatory compliance
Ambler, PA and RESTON, VA— Radius Global Solutions LLC, a leading provider of digitally integrated
customer engagement and Neustar Inc.,
a global information services and technology company and leader in identity
resolution, announced today that Radius will be deploying Neustar Phone
Behavior Intelligence across its platform. Neustar’s data,
consumer behavior insights, and customer contact efficiency strategies will
allow Radius to more effectively contact consumers,
which in turn will improve the consumer experience and enhance its compliance
with consumer protection regulations.
Consumers today use multiple devices and constantly change their
contact preferences. This dynamic environment can create challenges as call
centers strive to successfully connect with consumers while minimizing the risk
of violating the TCPA or the CFPB’s Regulation F. Neustar Phone Behavior
Intelligence affords companies like Radius the opportunity to enhance existing
consumer information with additional verified phone numbers, including
information on the phone type, the best time of day, best day of the week and
best phone number to use when reaching out to each individual.
“Our current collections strategy utilizes internal data and
attributes to optimize our results while assuring that we create the best
possible consumer experience,” said Steve Leckerman,
chief operating officer of Radius. “Incorporating Neustar’s solution will allow
us to communicate more effectively with consumers by enabling us to launch
fewer targeted phone calls to consumers while maintaining financial results and
the high level of regulatory compliance that our clients demand. Improving our
customer contact strategy is a critical piece of our upcoming implementation of
the Consumer Financial Protection Bureau’s new Regulation F.”
“Knowing when consumers are most likely to answer their phones,
and which numbers are best to call, not only increases right-party contact rates
but also allows call centers to boost their efficiency, achieving improved
performance with fewer resources,” said Robert McKay, senior vice president of
Risk Solutions at Neustar. “Neustar Phone Behavior Intelligence provides these
insights by drawing on the power of our identity resolution platform, OneID, which connects the links between people, location
and device data to provide a single, authoritative view of each consumer.”
For more information about Neustar and its full TRUSTID Contact
Center Solutions suite, visit https://www.home.neustar/trustid-contact-center-solutions.
About Radius Global Solutions
Founded in 2013, Radius Global Solutions is a leading provider of digitally
integrated customer engagement. Radius uses next-generation
technologies to create customized accounts receivable management and call
center solutions that efficiently meet clients’ unique customer lifecycle
needs. For more information on Radius and its digitally integrated
customer engagement platform, visit https://www.radiusgs.com
About Neustar
Neustar is an information services and technology
company and a leader in identity resolution providing the data and technology
that enable trusted connections between companies and people at the moments
that matter most. Neustar offers industry-leading solutions in marketing, risk,
communications and security that responsibly connect
data on people, devices and locations, continuously corroborated through
billions of transactions. Neustar serves more than 8,000 clients worldwide,
including 60 of the Fortune 100. Learn how your company can benefit from the
power of trusted connections here: home.neustar.
Media Contacts
Radius Global Solutions
Paul Weitzel
(267) 419-1115
Paul.Weitzel@radiusgs.com
Finn Partners for Neustar
Rob Bitter
(914) 471-5615
Neustar@finnpartners.com