Sila Offers Customers Digital Debt Collection Services
Through New TrueAccord Partnership
PORTLAND, Ore., February 07, 2022--(BUSINESS
WIRE)--Sila Inc., a fintech software platform that
provides payment infrastructure as a service, today announced that it partnered
with TrueAccord, the leading debt collection company
offering intelligent, digital-first collection and recovery solutions, to make
it easier for Sila’s customers to use TrueAccord’s products and services. Dealing with delinquent
and defaulted accounts is a key element that fintechs
need to have in place as part of their overall management of funds. Using a
patented machine learning engine and engagement data from millions of
customers, TrueAccord delivers a personalized,
self-serve experience that drives consumer engagement and industry-leading
results. Meeting consumer preference for digital-first services, TrueAccord uses a range of channels including email, SMS,
voicemail drop, and more to cut through the noise and empower customer
self-service and inbound communication.
Since its inception, Sila has been
laser-focused on providing industry-leading API solutions. As importantly, Sila has been steadily growing its partner network to
augment its offering by anticipating additional functionality that Sila customers will need to successfully build their
businesses. With the recent addition of TrueAccord, Sila is on path to have agreements with over 40 specialist
service providers signed by the end of this quarter.
"Sila is proud to welcome TrueAccord as a partner. We know that our customers will
benefit from this key addition to our partner network and from a closer
relationship between our two organizations," said Shamir Karkal, CEO and co-founder, Sila
Inc. "Like many of our fintech customers, TrueAccord
was founded by an individual who had a sub-optimal experience with a
traditional financial institution and decided to do something about it. That’s
a mindset that is very close to our own because we started Sila
around the idea to provide payment services that allow entrepreneurs to build
the new financial world they have in mind."
- ADVERTISEMENT -
"We have worked with more than 16 million consumers on
their journey to pay off their debts, and we use that data and feedback to
understand how and when to best engage consumers to facilitate repayment. By
allowing consumers to create flexible payment plans, and by offering modern,
digital-first communication channels, we are changing the landscape of debt
collection from hostile and harassing to empathetic and helpful," said
Mark Ravanesi, CEO of TrueAccord
Corp. "We are looking forward to bringing to bear our significant
expertise for the benefit of Sila’s customers and
consumers."
About Sila
Sila is a fintech software
platform that provides payment infrastructure as a service, a business-critical
element for all companies that need to integrate with the US banking system and
blockchain quickly, securely, and in compliance with applicable US regulation. Sila offers Banking, Digital Wallet & ACH Payments APIs
for Software Teams. The firm was recognized as a ‘2021 best place to work in
financial technology’. Sila is headquartered in
Portland, Oregon. For more information go to www.silamoney.com
About TrueAccord
TrueAccord is the intelligent,
digital-first collection and recovery company that leaders across industries
trust to drive breakthrough results while delivering a superior consumer
experience. TrueAccord pioneered the industry’s only
adaptive intelligence: a patented machine learning engine, powered by
engagement data from over 16 million consumer journeys, that dynamically
personalizes every facet of the consumer experience – from channel to message
to plan type and more – in real-time. Combined with code-based compliance and a
self-serve digital experience, TrueAccord delivers
liquidation and recovery rates 50-80% higher than industry benchmarks. The TrueAccord product suite includes Retain, an early-stage
recovery solution, and Recover, a full-service debt collection platform.To learn more, go to www.trueaccord.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20220207005161/en/
Contacts
Sila
Ty Beckmann, ty.beckmann@silamoney.com, Tel 971 245 2949
TrueAccord
Noelle Robillard, nrobillard@trueaccord.com, Tel 305 401 3467