TCN Named a Product Challenger in 2022 ISG Provider
Lens™ Contact Center as a Service
ST.
GEORGE, Utah – October 18, 2022 – TCN, Inc., a global provider of a comprehensive
cloud-based call center platform for enterprises, contact centers, BPOs, and
collection agencies, today announced it has been recognized as a product
challenger in the 2022 ISG Provider Lens™ Contact Center as a Service(CCaaS) – CX Global report.
Focused
on cloud-based platforms and contact center solutions, the study evaluates CCaaS providers that offer solutions for a better customer
experience while integrating technical requirements across industries globally.
It also examines providers based on their platform capabilities, open
architecture, AI and machine learning capabilities –
including speed, reliability, scalability and embedded analytics – and the
overall quality of the solutions offered.
“We are
honored to be positioned as a product challenger in the competitive global
contact center industry,” said Terrel Bird, CEO & co-founder of TCN. “At
TCN, we pride ourselves on the fact that our technological innovations are
rooted in the feedback we hear from our customers and the struggles they face
running contact centers in different markets. Arming these contact centers with
all the technology they need to service their customers in the best way
possible is our number one priority.”
ISG’s
report highlights TCN’s strengths in focusing on midmarket and flexible
financial conditions, the TCN Operator CCaaS platform
and the overall solution and global reach. TCN’s unique approach to pricing –
no contracts, monthly minimums or maintenance fees –
supports rapid scaling and instant flexibility to changing business needs,
especially in the midmarket. Supporting 1,500 customers and 2,000 brands
worldwide, and growing, helped position TCN as a product challenger in this
report.
“TCN’s
cloud-based delivery model allows clients to easily scale and adjust to evolving
business needs,” said Kenn Walters, global lead analyst at ISG. “The open
architecture coupled with extensive automation capabilities make for an
extremely effective and modern platform.”
ISG’s 2022 report evaluates 21 relevant software vendors and service providers
in the global market based on the following evaluation criteria: strategy &
vision, tech innovation, brand awareness and presence in the market, sales and
partner landscape, breadth and depth of portfolio of
services offered and CX and recommendation.
TCN’s
flagship cloud-based contact center platform, TCN Operator, features a holistic
set of easy-to-use, automated agent tools and advanced apps for omnichannel
communications, workforce engagement, compliance & data management,
integration & automation, intelligence, reporting & analytics
and collaboration & accessibility.
To
download a custom version of the report, visit https://www.tcn.com/isg-global-report/
About
ISG Provider Lens™ Research
The ISG
Provider Lens™ Quadrant research series is the only service provider evaluation
of its kind to combine empirical, data-driven research and market analysis with
the real-world experience and observations of ISG’s global advisory team. Enterprises
will find a wealth of detailed data and market analysis to help guide their
selection of appropriate sourcing partners, while ISG advisors use the reports
to validate their own market knowledge and make recommendations to ISG’s
enterprise clients. The research currently covers providers offering their
services globally, across Europe, as well as in the U.S., Canada, Brazil, the
U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia
and Singapore/Malaysia, with additional markets to be added in the future. For
more information about ISG Provider LensTM research, please visit this webpage.A companion research series, the ISG
Provider LensTM Archetype
reports, offer a first-of-its-kind evaluation of providers from the perspective
of specific buyer types.
Media
contact:
Jodie Booras
Gabriel Marketing Group (for TCN)
Phone: (619)564-9306
Email: jodieb@gabrielmarketing.com