TCN Operator Named a
Finalist in CRN's 2021 Tech Innovator Awards
ST. GEORGE, Utah, /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based
call center platform for enterprises, contact centers, BPOs, and collection
agencies, today announced its TCN Operator cloud-based call center platform was selected as a finalist in the
contact center software category in the 2021 Tech Innovator Awards presented by
CRN. The annual awards program spans the IT industry -- including cloud,
infrastructure, security, software and devices -- and
recognizes products and platforms that offer both strong differentiation and
major partner opportunities.
"CRN's annual Tech Innovator
Awards acknowledge technology vendors that display their ongoing commitment to
empowering and enabling end users, while also promoting continuous business
growth for solution providers, with cutting-edge, purpose-built products and
services," said Blaine Raddon, CEO of The Channel Company. "We are
proud to recognize these best-in-class vendors that are driving transformation
and innovation in the IT space."
CRN's awards program showcases
innovative vendors in the IT channel across 47 different technology categories.
To determine the 2021 winners from more than 370 nominations, a panel of CRN
editors reviewed vendor products using multiple criteria, including key
capabilities, uniqueness, technological ingenuity and
ability to address customer and partner needs.
TCN Operator is TCN's next-generation call center platform with a comprehensive
suite of automated agent tools and advanced apps for driving efficiency and
productivity while improving customer experience. It features an intuitive
interface and a comprehensive set of automated agent tools and advanced apps
that work together to boost agent productivity, improve customer experience and allow the monitoring of operations from
virtually anywhere. It integrates seamlessly with leading CRMs and APIs, and is highly customizable to meet all the needs of a
call center. For more information about TCN Operator, go to: https://www.tcn.com/call-center-solutions/overview/.
For more information about the
awards program and to view the full list of finalists and winners, go to: https://www.crn.com/rankings-and-lists/ti2021.htm.
About TCN, Inc.
TCN is a global provider of a comprehensive, cloud-based call center platform
for enterprises, contact centers, business process outsourcing firms (BPOs) and
collection agencies. Founded in 1999, TCN combines a deep understanding of the
needs of call centers with a unique approach to pricing – no contracts, monthly
minimums or maintenance fees – that supports rapid
scaling and instant flexibility to changing business needs. TCN's flagship
platform for contact centers, TCN Operator, features a holistic set of
easy-to-use, automated agent tools and advanced apps for omnichannel
communications, workforce engagement, compliance & data management, integration
& automation, intelligence, reporting & analytics
and collaboration & accessibility. Its suite of compliance tools helps
businesses meet the requirements of the Telephone Consumer Protection Act
(TCPA) and other state and federal regulations, including new and updated debt
collection rules issued by the Consumer Financial Protection Bureau. TCN
Operator integrates seamlessly with leading APIs and is accessible to agents
with visual impairments. TCN is trusted by Fortune 500 companies and enterprises
of all sizes in multiple industries in many countries. For more information,
visit https://www.tcn.com/ and
follow on Twitter @tcn.
Media Contact
Michael Tebo, Gabriel
Marketing Group (for TCN), 571-835-8775, michaelt@gabrielmarketing.com
SOURCE TCN