Western Express settles TCPA class action for $2.7 million

Consumers who received pre-recorded calls from Western Express on a cellphone, had a number that was previously assigned to someone else, and did not provide their phone number to Western Express or through a job inquiry website, may be eligible to submit a claim for up to $120 from a class action settlement.

Western Express Inc. has agreed to pay $2,718,945 to settle a class action lawsuit alleging it violated the Telephone Consumer Protection Act (TCPA) by sending pre-recorded calls to cellular phone numbers without proper consent. The class consists of an estimated 14,697 phone numbers.

Who is eligible for a TCPA settlement payout?

Class members must meet the following criteria:

• Their telephone number was assigned to a cellular phone at any time between May 28, 2020, and Sept. 19, 2025.
• They received at least one pre-recorded call from Western Express during the qualifying class period.
• They did not provide their telephone number to Western Express or any of its vendors, and at no time during the class period submitted it through a website seeking Western Express employment information.
• Their cellular number had previously been assigned to another person who did provide that number to Western Express or its vendors

How much will the class action payment be?

Pro rata cash payment: Eligible claimants will receive a pro rata cash payment of up to $120. Final payment amount may be reduced, depending on the total number of claims filed. Settlement payment amount is per person and not per call or phone number.

How to claim a class action rebate

To receive a settlement payment, class members must submit a claim form. Claims can be filed online or by mail. Class members can submit the online claim form or generate a pdf claim form to print and mail.

The deadline to file a claim online or by mail is Dec. 15, 2025.

Settlement administrator’s mailing address: Western Express TCPA Settlement c/o Kroll Settlement Administration PO Box 225391 New York, NY 10150-5391

Required claim information

• Class Member ID from official settlement notice required to submit a claim online or by mail.
• Claimants must provide the telephone number or numbers that received at least one pre-recorded call from Western Express.

Payout options

All approved claimants will receive a paper check, mailed to the address provided on the claim form.

$2.72 million TCPA settlement fund breakdown

The settlement fund of $2,718,945 will include:

• Settlement administration costs: To be determined
• Attorneys’ fees: Not to exceed $906,315
• Attorneys’ litigation expenses: $30,000
• Service awards to class representatives: $5,000 each, $10,000 total
• Payments to approved claimants: Remaining settlement funds, up to $120 per approved claim

Important dates

• Deadline to file a claim: Dec. 15, 2025
• Deadline to opt-out: Dec. 15, 2025
• Final approval hearing: To be scheduled by the court at a later date

When is the Western Express TCPA settlement payout date?

Payments will be issued to eligible claimants approximately 60 days after final approval is granted or the claim processing is complete.

Why did this class action settlement happen?

This class action lawsuit was filed because Western Express was accused of violating the TCPA by sending pre-recorded calls to cell phone numbers without consent. The company denies any wrongdoing but agreed to settle to avoid the expense and risks involved in continued litigation.

Sources

1. Class notice
2. Official settlement website FAQ page
3. Settlement agreement