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Fintech Customer Service Strategies Shift Toward Outsourced Support Models

Fintechs are increasingly shifting customer service to specialized outsourced providers that combine regulated financial expertise with AI-enabled, omnichannel ...
Education Secretary Linda McMahon speaks in the Oval Office of the White House before President Donald Trump signs an executive order regarding childhood cancer and the use of AI, Tuesday, Sept. 30, 2025, in Washington. (AP Photo/Alex Brandon)
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Treasury Department Will Oversee Student Loan Collections

Key Points Department of Education is transferring responsibility for defaulted student loan collections to the Department of Treasury ...
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Consumer Debt Collection Cases Spike 60% In Two Years In Mass. Courts

The number of consumer debt cases filed in state courts jumped to 146,000 in 2025, a more than ...
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LVNV Funding Files Thousands Of Small Debt Lawsuits In St. Louis

In St. Louis associate courts, a national debt buyer is turning tiny IOUs into a very big problem ...
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California Court Orders CFPB to Continue Requesting Federal Reserve Funding

On March 13, a California federal court ordered the CFPB to continue requesting from the Federal Reserve the ...

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