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Phillips & Cohen Associates Profile

How Digital Workflows Are Changing Deceased Account Management

By: Nick Cherry, Phillips and Cohen Associates Probate has always required careful handling. After a person dies, the ...
Why Personalization Matters in Debt Collection - TrueAccord Blog

In Debt Collection, You Can’t Spell ‘Personalization’ without A and I

By Shannon Brown, Director, User Experience at TrueML There is a profound irony at the heart of modern ...
Two rulebooks governing convenience fees for collection agencies — card network rules and FDCPA

Convienance Fees For Collection Agencies: What Owners Need To Know In 2026

TABLE OF CONTENTS The card networks care about how the fee is built The single-transaction requirement is not ...
What the CFPB’s 2026 Shift Really Means for Collection Agencies

What the CFPB’s 2026 Shift Really Means for Collection Agencies

Bayview Solutions, LLC 1,124 followers March 9, 2026 Change has a way of showing up at the worst ...
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Why Trump’s Credit Card Rate Cap Is a Bad Idea

Perhaps feeling the heat of “affordability” concerns, President Donald Trump recently revived one of those bad ideas that ...

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