Late-stage mortgage delinquencies are rising; consumer satisfaction with lenders declines

In September, mortgage delinquencies rose compared to the month before and September 2024, new industry data shows. The most notable jump came in late-stage delinquencies, 90-119 days past due, which hit the highest level since January 2020 and saw the largest year-over-year increase among all credit products from 0.16% to 0.18%, according to the latest edition of CreditGauge by VantageScore.

Sign up here to receive the National Mortgage News complete newsletter — delivered to your inbox daily.

Consumer satisfaction with their lender lags their opinions on the life, health and property and casualty insurers they do business with, with year-over-year scores for the industry falling. The American Customer Satisfaction Index 2025 Insurance and Mortgage Lenders Study gives the real estate finance business a score of 74, down 1% from a year ago.

Bilt will partner with Venmo, adding the app to its existing payment methods that can help consumers earn points toward homeownership. Beginning next year, Bilt members will have the opportunity to connect their accounts to Venmo, with the new option offering another way to earn points from rental and mortgage payments, as well as transactions at partner merchants. 

A coalition of lenders, servicers and lienholders are challenging a new California law on zombie seconds, arguing it will increase the cost of financing and limit homeowners’ access to equity. The California Mortgage Association and 11 other plaintiffs are asking a federal judge to halt enforcement of the state’s legislation on secondary liens and to rule it unconstitutional.