ACA regularly highlights consumer reviews that showcase the professionalism and impact of our member agencies.

Trust and credibility are critical in the accounts receivable management industry — and consumer reviews can be one of the strongest tools you have. Positive Google and online reviews not only affirm the quality of your work, but they also boost employee morale and provide a real-world counterbalance to the negative narratives that often circulate in the media.

Each month, we highlight consumer feedback recognizing the professionalism and service of ACA member companies. Here are some recent Google reviews:

Eastern Revenue, Inc.

“Eastern Revenue is a really nice debt-collecting agency, and I had a genuinely great experience with Joeseph on the phone, and he was incredibly helpful in setting up a payment plan that was realistic and not overwhelming for me. What really stood out was his attitude, he cracked jokes the whole time and made something that’s usually stressful and unpleasant into a surprisingly positive experience. Because of how easy and comfortable he made the process, I would definitely call back if I ever need help again, and I’m really grateful for the great experience I had with Joeseph!” –Savanna Eissler

Williams & Fudge

“I’ve never been so excited to pay off debt before working with Beth Totherow. She has remained so kind and just human throughout my whole experience at Williams and Fudge. She never hassled me, was easy to talk to, and super kind and pleasant every time we were in contact. If I ever end up having to pay off more debt, I hope to get Beth again! Thanks so much, Beth! It was truly a pleasure working with you!” –Jill Bean

Sunrise Credit Services, Inc.

“I cannot say enough positive things about John Carporelli. After dealing with this issue for seven stressful days, speaking to multiple representatives with no resolution, John was the one who finally helped me—and he did so with exceptional professionalism, kindness, and care.

I live with extreme anxiety, and this situation had been extremely overwhelming for me. From the moment John answered the call, he was patient, understanding, and genuinely listened to my concerns …
What stood out the most was his calm demeanor and reassuring attitude. He never rushed me, never dismissed my concerns, and handled everything with the utmost professionalism. Thanks to John, I finally feel at peace, and my trust in the process has been fully restored.

John is truly an asset to the company. I am incredibly grateful for his help, and I sincerely hope he receives the recognition he deserves. May God bless him—people like him make a real difference.” –Umyrah Qureshi

Creditors Bureau, USA

“Your professional assistance today included excellent work by Joe, who was patient, clear on all options and a good listener. He helped me arrive at the most affordable approach and offered the best advice for my dilemma. Thank you for your clarity, Joe!” –Lavinia Hart

TrueAccord

“I was dealing with a very frustrating billing situation, and honestly, the call caught me at a very bad time. I had just gotten some difficult news about the health of a family member, so emotionally, I wasn’t in the best place. I also genuinely thought I had resolved this issue months ago, so getting contacted about it again felt like salt in the wound.

This was not an easy moment for anyone to be on the other end of the line with me — Victor was not being set up for success by the universe that day. And yet, despite that, he showed up with patience, respect, and real attentiveness. He listened, explained things clearly, and treated me like a person instead of a problem. When someone is already stressed, that kind of professionalism makes a real difference.

To be honest, Spectrum had already lost me as a customer — but because of the way Victor handled this interaction, I’m now reconsidering whether I’d come back in the future. One good human can’t fix a broken system, but they can change how a customer feels about engaging with it again.

If Spectrum cares about customer experience and retention, it should invest in and recognize employees like Victor. He represents the best version of customer service.” –Diane Zuercher

How to Track Google Reviews

If you’re starting from scratch, begin by logging in to your Google Business Profile to get the process underway. Next, train your staff to actively request reviews from consumers — providing a script or prompt can help ensure consistency. You can also make it easy for consumers by texting them a link to your Google review page or including a QR code on paid-in-full letters.

Finally, develop a plan for responding to reviews. Google will notify you when a new review is posted, allowing you to engage directly with consumers through the “Response from Owner” feature.