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Los Angeles, CA — February 24, 2025 — Los Angeles Business Journal has spotlighted CSS Impact, a leader in financial technology solutions, for its groundbreaking use of artificial intelligence in debt collection. The feature, titled “CSS Uses AI For Collection,” details the company’s innovative AI agents, Ava and Ivan, transforming customer interactions in the debt recovery industry.
Over the past two decades, CSS Impact has evolved into a comprehensive financial services ecosystem, offering solutions across originations, loan servicing, accounts receivables management, collections, legal, compliance, and portfolio management. The introduction of AI-powered agents Ava and Ivan marks a significant advancement, providing 24/7 multilingual support in over 40 languages, and enhancing customer comfort and engagement.
“We are honored to be featured in the Los Angeles Business Journal. This acknowledgment underscores our dedication to leveraging cutting-edge technology to improve financial services,” said Carl Briganti, President and CEO of CSS Impact. “Ava and Ivan exemplify our commitment to innovation, offering empathetic and efficient solutions that benefit both our clients and their customers.”
The full article can be read here: https://labusinessjournal.com/featured/css-uses-ai-for-collection/
For more information about CSS Impact and its industry-leading solutions, visit www.cssimpact.com or call 1.877.277.4621
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