The exchange for the debt economy
A leading Fortune 500 integrated energy provider, serving approximately 3 million customers across multiple U.S. states, needed a better solution for managing collections – particularly on small-balance, post-disconnect accounts. Like many large utilities, this provider historically relied on legacy methods that no longer aligned with evolving customer behaviors or the company’s digital transformation goals. They sought a partner who could not only modernize their recovery strategy but also scale with them, protect their brand reputation, and ensure regulatory compliance across the board.
Within just two months of implementation, InvestiNet delivered a sevenfold increase in early-stage recovery rates compared to legacy methods, and engagement metrics across all channels improved significantly. These gains weren’t theoretical or marginal; they represented real dollars recovered, reduced strain on the utility’s internal teams and a measurable improvement in customer sentiment.
Equally important, this success came without disruption to the company’s existing systems. InvestiNet’s onboarding playbook allowed for rapid deployment with minimal IT lift. The solution was compatible with legacy file layouts and systems, enabling a fast, clean integration without burdening the company’s internal staff.
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The exchange for the debt economy