NotifyNOW and E.ON Next win Technology Development Award at the British Credit Awards 2024

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NotifyNOW & E.ON Next have won the Technology Development Award at the Chartered
Institute of Credit Management’s 2024 British Credit Awards.
NotifyNOW, developed by The Estate Registry, is being delivered to UK creditors in
collaboration with Phillips & Cohen Associates, a business dedicated to the management
of deceased accounts.

NotifyNOW has worked with E.ON Next to deliver a pioneering online platform which
supports people who have been bereaved and estate representatives.
The digital, self-serve platform gives representatives of the deceased the option to notify
E.ON Next when a customer has passed, which they can do easily and at a time that is
convenient to them.

Tracey Smith, Third Party Commercial Manager at E.ON Next, said: “We have worked with
PCA for more than 15 years and they have supported us and our customers in many ways,
not least the training our staff to better manage customers at what is an extremely
emotional and difficult time. NotifyNOW is another way in which we are trying to help
our customers by making the process of passing on essential information to us as easy
and convenient as possible.”

Nick Cherry, Chief Operating Officer at PCA, says he is delighted to see this new solution
win another award for the impact it is having on real people: “The intricate administrative
protocols that a bereaved person must navigate following the loss of a loved one is a
burden on their emotional state and on their time,” he explains. “While we know just how
important it is for the people whose job it is to help them to be compassionate, we also
know that technology can play a significant part in reducing this burden and reducing
some of the unwelcome stress that comes with bereavement.”

This award follows recognition at the Credit Service Association’s Awards, where
NotifyNOW & E.ON Next won the innovation Award and the Credit Strategy’s
Vulnerability Awareness Gala where the partnership was awarded Best Use of
Technology.

NotifyNOW and E.ON Next continue to work on the findings reported by the UK
Commission on Bereavement, which highlighted the need for better solutions to support
individuals through bereavement. Almost two out of three (61%) adult respondents have
difficulties with at least one practical or administrative task following a death.
The awards were held at the Royal Lancaster, London on Thursday 1 February.
1002 Justison Street, Wilmington, DE 19801 ◼ Toll-free: 800.558.9533 ◼ www.phillips-cohen.com
About Phillips & Cohen Associates, Ltd.

Phillips & Cohen Associates, Ltd. is a specialty receivable management company providing
customized services to creditors in a variety of unique market segments. Phillips & Cohen
Associates, Ltd is domestically headquartered in Wilmington, DE, with additional offices
in Colorado and Florida as well as international offices in the UK, Canada, Germany, and
Australia. For more information about Phillips & Cohen Associates visit www.phillips-
cohen.com. PCA provides Equal Employment Opportunity for all individuals regardless of
race, color, religion, gender, age, national origin, disability, marital status, sexual
orientation, veteran status, genetic information, and any other basis protected by federal,
state, or local laws.

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