One Inc Report: Claims Disbursement Optimization Drives Policyholder Loyalty

A new report commissioned by One Inc, the leading digital payments network for the insurance industry, reveals that fast, flexible claims payments are critical for policyholder loyalty, even overriding concerns about rising premiums. The study, “Behind the Wheel of Trust: How Auto Claims Shape Customer Loyalty,” conducted by industry analyst Celent, identifies payment speed and digital choice as key drivers of a positive claims experience.