Receivables Management Association International and BBB National Programs Announce New Accountability Service to Enhance the Receivables Management Certification Program

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Sacramento, CA – The Receivables Management Association International (RMAI) and BBB National
Programs announced today that, effective March 1, 2024, BBB National Programs will independently
administer the Remediation Committee for RMAI’s Receivables Management Certification Program
(RMCP).

The RMCP is RMAI’s flagship industry self-regulatory program that provides enhanced consumer
protections through rigorous and uniform industry standards of best practices. The program was
launched in 2013, and currently certifies 494 businesses and individuals within the receivables
management industry. Businesses that are eligible for certification include debt buying companies,
collection agencies, collection law firms, brokers, process servers, and vendors.
As of January 1, 2025, all debt-buying companies that are members of RMAI will be required to be
certified as a condition of membership.

The “RMAI Services” agreement, under which BBB National Programs will independently administer the
RMAI Remediation Committee, includes oversight of the process to remedy non-compliance with
RMAI’s rigorous uniform certification standards. BBB National Programs, a non-profit organization, is the
home of independent industry self-regulation in the U.S., currently operating more than twenty globally
recognized programs that have been helping enhance consumer trust in business for more than 50
years.

The RMAI Remediation Committee is responsible for the administration of all corrective remedial
actions and discipline associated with the certification program. “We are excited to have BBB National
Programs bring an independent third-party element to the program,” said Jan Stieger, Executive Director
of RMAI. “This collaboration underscores RMAI’s proactive approach to consumer protection and
reinforces our members’ commitment to ethical conduct.”

“BBB National Programs is proud to support RMAI in its efforts to promote trust and transparency in the
receivables management sector,” said Eric D. Reicin, President and CEO, BBB National Programs. “While
many industries have “self-regulated” over the years, the smartest industries have realized that
independent industry self-regulation, built in concert with a nonprofit third party such as BBB National
Programs, is the best way to build an accountability program that is respected by regulators and trusted
by consumers.”

The adoption of uniform standards for the receivables management industry helps ensure that those
who are certified are aware of and are complying with state and federal statutory requirements,
responding to Consumer Complaints and inquiries, and following industry best practices.
These new services, administered by BBB National Programs, complement RMAI’s extensive expertise in
debt collection with BBB National Programs’ dedication to advancing marketplace trust through industry
self-regulation and dispute resolution.

For media inquiries or more information about this announcement, please contact:
Penny Cunha, Deputy Director
Receivables Management Association International
pcunha@rmaintl.org
Jennie Rosenberg, Media Relations
BBB National Programs
press@bbbnp.org

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About RMAI:
Receivables Management Association International (RMAI) is a nonprofit trade association representing
more than 600 companies that purchase or support the purchase of performing and nonperforming
receivables on the secondary market. The RMAI Receivables Management Certification
Program celebrated its 10th anniversary in 2023. Together with RMAI’s Code of Ethics, the Certification
Program sets the global standard within the receivables industry due to the rigorous uniform standards
of best practice which focus on protecting consumers. More information about RMAI is available
at www.rmaintl.org.

About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S.
independent industry self-regulation, currently operating more than 20 globally recognized programs
that have been helping enhance consumer trust in business for more than 50 years. These programs
provide third-party accountability and dispute resolution services that address existing and emerging
industry issues, create a fairer playing field for businesses, and a better experience for consumers. BBB
National Programs continues to evolve its work and grow its impact by providing business guidance and
fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy,
dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit
bbbprograms.org.

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