RMAI Exposes YouTube Videos Inciting BBB and Other Complaints

July 20, 2023: RMAI recently acted in response to reports from many RMAI members that they have noticed an unexplained exponential rise in complaints filed with the Better Business Bureau (BBB) against their companies. Upon investigation, RMAI identified that this rise in BBB complaints coincided with the release of two YouTube videos informing consumers how to remove credit report entries through the BBB, drawing no distinction between legitimately owed debt and fraudulent debt.
Coinciding with the rise in BBB complaints, RMAI members also reported an increase in complaints with the credit bureaus and on the Consumer Financial Protection Bureau consumer complaint portal which were referenced in one of the videos.