Red Rocks Credit Union launches virtual assistant Roxie

Red Rocks Credit Union has launched Roxie, an AI-powered virtual assistant that provides members with 24/7 phone-based support for routine banking needs.​

What Roxie Is

• Roxie is a virtual assistant built on “agentic” voice AI technology in partnership with interface.ai, a vendor focused on community financial institutions.​

• It is one of the first fully conversational, voice‑first assistants deployed by a U.S. credit union, according to Red Rocks and its partners.​

What Roxie Can Do

• Roxie lets members check balances, review recent transactions, get branch and contact information, and ask common questions through natural voice conversations over the phone.​

• It uses multifactor authentication to verify member identity, keeping account information protected during each interaction.​

Availability and Access

• Roxie is available 24 hours a day by phone, giving immediate responses without waiting for a live agent, including after hours and during peak call times.​

• The assistant is now live for all Red Rocks Credit Union members, with more details linked from the credit union’s website under its virtual assistant or financial education news section.​

Why Red Rocks Launched Roxie

• Leadership at Red Rocks says Roxie is meant to speed up service for routine inquiries so staff can focus on complex, high‑value member conversations.​

• Executives describe Roxie as part of a longer‑term digital innovation strategy to extend service hours, reduce wait times and cost‑to‑serve, and improve member satisfaction while preserving a human touch.​