StubHub to pay $10 million for failing to disclose full price of tickets

StubHub has agreed to pay $10 million to settle Federal Trade Commission charges that it violated federal law by failing to clearly disclose the full price of tickets, including mandatory fees, on its website. The settlement, announced in April 2026, stems from violations that occurred during a three-day period in May 2025.

The Violations

The FTC alleged that StubHub violated the FTC Act and the agency’s Rule on Unfair or Deceptive Fees by advertising ticket prices without upfront disclosure of the total cost consumers would pay. Specifically, in mid-May 2025—shortly after the Fees Rule took effect on May 12, 2025—StubHub failed to include mandatory fees in its first three pricing displays. The company advertised high-demand tickets, including NFL tickets ahead of the May 14, 2025 schedule announcement, without showing the total price including all mandatory service and fulfillment fees.

The FTC sent a warning letter to StubHub on May 14, 2025, and the company corrected the issue the following day. However, the three days of non-compliance between May 12-14, 2025, formed the basis of the enforcement action.

Consumer Refunds

StubHub must provide $10 million in refunds to two groups of eligible consumers who purchased tickets for live events in the U.S. between May 12 and 14, 2025. The first group—those whose total ticket price was not disclosed on the initial pricing display—will receive full refunds of StubHub’s mandatory fees. The second group includes all other consumers who bought tickets during that three-day period.

Ongoing Requirements

Under the settlement order, StubHub is permanently prohibited from offering or displaying any price for goods or services without clearly and conspicuously disclosing the total price. The company must also disclose the total price more prominently than any other pricing information and clearly explain any fees excluded from the total price before consumers agree to pay.