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T-Mobile will lay off 200 employees permanently from its call center off Lee Highway in Chattanooga, effective June 8, according to a notice filed with the state on Thursday.
The wireless carrier cut 127 jobs at the same location in a reduction in force announced in 2023 and completed in 2024. The latest layoffs were not related to a closure of the call center, according to the notice. T-Mobile did not provide a reason for the cuts.
T-Mobile opened the $19 million call center in 2006, and the workforce there reached nearly 900 people before the COVID pandemic, making it one of the city’s largest call centers. The property at 6730 Customer Delight Drive covers nearly 78,000 square feet, according to Hamilton County property records.
(READ MORE: U.S. Xpress enacts broad layoffs amid ‘reduced truck count’)
The layoffs are the latest in a round of job cuts across the country for T-Mobile. The carrier laid off nearly 400 employees in Washington State beginning in early April, according to a notice filed with the state. T-Mobile is headquartered in Bellevue, Washington. The layoffs were the result of “changing business needs,” Monica Frohock, a senior director at T-Mobile, said in the Washington notice.
T-Mobile employed 75,000 people as of Dec. 31, according to its most recent annual financial report. Srini Gopalan, who became CEO of T-Mobile in November, has touted the company’s use of artificial intelligence.
“Looking ahead, we see an extraordinary runway to further expand this differentiation — through sustained momentum in network perception, digital and AI-driven transformation, and our future-forward innovation in areas like 6G and advanced AI,” Gopalan said, according to a press release in February. “With this foundation, I’m confident that the future has never been brighter.”
The layoff notice was the second in Hamilton County so far in 2026. The other layoff notice, for All Heart Pediatric Cardiology, impacted one employee.
Several Chattanooga companies laid off employees last year without filing a notice to the state. Tennessee law requires employers with between 50 and 99 full-time employees at a workplace in the state to give notice of any layoff of 50 or more employees.
Federal layoff notice law applies to employers with 100 or more full-time workers. These companies must give notice of a layoff of 50 or more employees only if the affected employees make up one-third of the workforce at the site.
Otherwise, the companies only need to provide notice of a layoff of 500 or more full-time employees.
— Compiled by Daniel Dassow
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