“Arkatechture is well known amongst credit unions and financial institutions, understanding our compliance needs, common data sources, and performance metrics. The solution delivers a comprehensive data warehouse, analytics dashboards, and business intelligence tools into one solution. The solution also integrates well with our existing and new core system,” said Jose J. Rivera Hernandez, Triangle Credit Union’s SVP of Information Technology.
Triangle’s previous data environment presented challenges, including outdated technology, limited scalability, inconsistent reporting, and costly support. With a growing volume of complex and disparate data, the credit union sought a partner that could offer advanced business intelligence tools, intuitive data visualization, strong cloud integration, and a clear roadmap for innovations like AI and real-time analytics. “We’ve heard from other financial institutions encountering the same problems we were having with our data warehouse environment, and 80% of the time their first choice was Arkatechture… Around the same time, we had decided to move to a new financial core system, and it just made sense to take this opportunity to move to a new data warehouse environment,” said Jose J. Rivera Hernandez.
“Arkatechture is built on a modern, flexible, and scalable platform that will help us for long-term growth without the burden of replacing physical or virtual systems. Their reporting will improve our decision-making, give us better member insights, and reduce operational inefficiencies,” added Jose J. Rivera Hernandez.
Key goals of the partnership include centralizing data sources, improving data quality and governance, reducing manual reporting tasks, and ultimately enabling Triangle Credit Union to anticipate member needs and personalize service at scale. “This partnership will enable us to empower our business units to run their reports, save time, and position our credit union for future growth using advanced analytics tools, including generative AI-driven technology for better journey mapping and digital transformation initiatives,”remarked Jose J. Rivera Hernandez on the expected benefits of the partnership.