Headline News - Credit and Collection News

March 20, 2026

Fintech Customer Service Strategies Shift Toward Outsourced Support Models

Fintechs are increasingly shifting customer service to specialized outsourced providers that combine regulated financial expertise with AI-enabled, omnichannel support, turning CX from a cost center into a scalable, compliance-exposed execution layer. What is changing From in-house to “smart BPO”: New ...

March 18, 2026

Which states have the shortest statutes of limitations on credit card debt?

Borrowers nationwide are carrying a record-breaking amount of credit card debt right now — nearly $1.3 trillion nationwide. That alone is a problem, as it indicates that more people are stuck relying on their short-term borrowing options to get by ...

Letterkenny Credit Union to host its AGM next week - Donegal Daily

March 20, 2026

Letterkenny Credit Union announces merger agreement

LETTERKENNY Credit Union has announced a merger with Swilly Mulroy Credit Union – describing it as an exciting opportunity for both credit unions. In a message to members, Letterkenny Credit Union Chairperson Paul Hume said the board this week passed ...

March 20, 2026

Credit unions’ mortgage lending closes in on €1 billion

New figures from the Irish League of Credit Unions - which represents 90% of active credit unions here - show its union loan book reached the highest level ever and mortgage lending continuing on a strong upward trajectory. The Irish ...

March 19, 2026

Treasury Department Will Oversee Student Loan Collections

Key Points Department of Education is transferring responsibility for defaulted student loan collections to the Department of Treasury. Later phases would expand Treasury’s role to include non-defaulted loans and potentially other Federal Student Aid functions, including FAFSA administration and Pell ...

March 19, 2026

Clark County Credit Union changes name after 75 years

The Clark County Credit Union is changing its name after 75 years. The CCCU, which was founded in 1951 with 25 county employees, a wooden table and a cash box, launched its new brand and logo and is now known ...

March 19, 2026

California Court Orders CFPB to Continue Requesting Federal Reserve Funding

On March 13, a California federal court ordered the CFPB to continue requesting from the Federal Reserve the funds reasonably necessary to carry out the Bureau’s statutory authorities under the Consumer Financial Protection Act. The court rejected the CFPB’s reliance ...

March 22, 2026

Fifth Circuit Vacates FTC’s Cease-and-Desist Order Against Intuit

The Fifth Circuit held that the FTC’s TurboTax case against Intuit could not be decided in the FTC’s in‑house tribunal and therefore vacated the Commission’s 2024 cease‑and‑desist order. What the Fifth Circuit Decided In Intuit, Inc. v. FTC, No. 24‑60040 ...

March 19, 2026

Equifax Canada Offering ReadyResponse from Breachlink, a Breach Response Coordination Service to Help Empower and Protect Businesses

Equifax Canada TORONTO, March 19, 2026 (GLOBE NEWSWIRE) -- Equifax® Canada, a global data, analytics, and technology company, today announced that it is now offering Equifax customers access to ReadyResponse from Breachlink, a leading provider of data breach preparedness, coordination, ...

March 18, 2026

FCC Call Center Proposal Could Accelerate AI In Customer Service

Survey Shows 83% of Consumers Prefer Speaking With a Human Over AI PORTLAND, Ore., March 18, 2026 /PRNewswire/ -- The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with ...