Fintechs are increasingly shifting customer service to specialized outsourced providers that combine regulated financial expertise with AI-enabled, omnichannel support, turning CX from a cost center into a scalable, compliance-exposed execution layer. What is changing From in-house to “smart BPO”: New ...

InDebted has launched Release, a product for transferring late-stage debt portfolios, in Australia, New Zealand and Canada. The offering is aimed at existing clients who already use Collect, InDebted's third-party collections product. It is positioned as an alternative to the ...

You may think your paycheck is safe from garnishment once a debt is time-barred, but that's not always the case. J Studios/Getty Images Americans ended last year on a high, but perhaps not in the way they'd hoped. At the ...

Key Points Department of Education is transferring responsibility for defaulted student loan collections to the Department of Treasury. Later phases would expand Treasury’s role to include non-defaulted loans and potentially other Federal Student Aid functions, including FAFSA administration and Pell ...

Citigroup Inc.’s C subsidiary, Citibank N.A., has reported mixed performance in its credit card metrics for February 2026 in a recent SEC filing. While delinquency rates remained stable compared with the prior month and slightly declined year over year, net ...

Finances are among the top causes of divorce, with a whopping 41% of couples citing money troubles as a key factor. So it would make sense that positive financial situations could be linked to stronger romantic partnerships. It’s an insight ...

Timothy Mackay describes a multi-pronged, acquisition-led regional growth strategy focused on deepening Landmark Credit Union’s presence in key Wisconsin markets and selected Illinois communities, leveraging indirect lending strengths and bolt-on bank/branch deals to add deposits, loans, and full-service member access ...

Sixth Annual Report Highlights AI-Accelerated Defenses, Security-Driven Business Innovation, and Continued Industry Collaboration ATLANTA, March 18, 2026 /PRNewswire/ -- Equifax® (NYSE: EFX) today released its 2025 Security Annual Report, detailing a year of relentless optimization as the company leverages EFX.AI to ...

A recent New York Fed study found that delinquency expectations have softened and credit applications are at a three-year high. The Federal Reserve Bank of New York released its latest Survey of Consumer Expectations on March 9, revealing that U.S ...